Harlem Resource Navigator — Hybrid Social Services

Center For Alternative; New York (NY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and PTO – starting at 25 days

Retirement 403b matching up to 6%

Paid Holidays

Job summary

The Center For Alternative in New York is seeking a Resource Coordinator for its Harlem Community Office – Supervised Release Program (SRP). This role involves engaging justice-system-involved clients, conducting intake follow-ups within 48 hours of release from Manhattan court, and helping clients secure eligible government benefits.

The Resource Coordinator will network with external providers, assist clients in navigating services, and build relationships to support SRP participants.

Qualifications

• Minimum High School Diploma.
• 1–2 years in human services, full-time roles or internships with populations facing substance use, mental health, trauma or justice involvement.
• Knowledge of community treatment, support services and resources for justice-involved individuals.

Responsibilities

• Assist clients in applying for entitlements and social services and ensure smooth recertification of benefits.
• Assess housing and other needs and connect participants to support services to promote independence.
• Provide individual counseling on benefits-related issues and challenges.
• Link participants to social services, evaluate eligibility, and accompany to services when needed.
• Develop and maintain collaborative relationships with community providers and partners.
• Maintain a robust directory of community organizations and follow up with referred participants.
• Document all direct service activities in ECM/Salesforce.
• Engage in supervision to review high‑risk cases and ensure quality care.
• Perform other duties as required by program leadership.

Skills

Bi-lingual

Conflict management

Education

High School Diploma

Associate or Bachelor's Degree or comparable professional experience

Job description

The Center For Alternative in New York is seeking a Resource Coordinator for its Harlem Community Office – Supervised Release Program (SRP). This role involves engaging justice-system-involved clients, conducting intake follow-ups within 48 hours of release from Manhattan court, and helping clients secure eligible government benefits.

The Resource Coordinator will network with external providers, assist clients in navigating services, and build relationships to support SRP participants.