Resource Coordinator

Center For Alternative; New York (NY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and PTO – starting at 25 days

Retirement 403b matching up to 6%

Paid Holidays

Job summary

The Center For Alternative in New York is seeking a Resource Coordinator for its Harlem Community Office – Supervised Release Program (SRP). This role involves engaging justice-system-involved clients, conducting intake follow-ups within 48 hours of release from Manhattan court, and helping clients secure eligible government benefits.

The Resource Coordinator will network with external providers, assist clients in navigating services, and build relationships to support SRP participants.

Qualifications

• Minimum High School Diploma.
• 1–2 years in human services, full-time roles or internships with populations facing substance use, mental health, trauma or justice involvement.
• Knowledge of community treatment, support services and resources for justice-involved individuals.

Responsibilities

• Assist clients in applying for entitlements and social services and ensure smooth recertification of benefits.
• Assess housing and other needs and connect participants to support services to promote independence.
• Provide individual counseling on benefits-related issues and challenges.
• Link participants to social services, evaluate eligibility, and accompany to services when needed.
• Develop and maintain collaborative relationships with community providers and partners.
• Maintain a robust directory of community organizations and follow up with referred participants.
• Document all direct service activities in ECM/Salesforce.
• Engage in supervision to review high‑risk cases and ensure quality care.
• Perform other duties as required by program leadership.

Skills

Bi-lingual

Conflict management

Education

High School Diploma

Associate or Bachelor's Degree or comparable professional experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SRP MANHATTAN Hourly Full-Time [Ben Elig] OFFICE/CLERICAL 4 West 125th Street, New York, NY, US

2 days ago Requisition ID: 2531

Salary: $60,100.00 Annually

Job Title: Resource Coordinator

Job Summary:

We are currently seeking a Resource Coordinator to join its Harlem Community Office – Supervised Release Program (SRP) within the Pretrial Services Team. The Resource Coordinator role involves working with justice system-involved who have been arrested multiple times and are difficult to serve. This role will be expected to engage new SRP participants including conducting intake follow up within 48 hours of participants' release from Manhattan Criminal Court Arraignments. This role’s priority will be to support the SRP participants in securing government benefits for clients that are eligible to apply. The Resource Coordinator will network with external providers, assist participants in navigating to other agencies, build meaningful relationships with participants, and assist SRP staff with obtaining resources for their participants. Fieldwork and networking within the larger NYC community is a component of the role. This role is primarily based in the Harlem Community Office. The ideal candidate will demonstrate cultural competency, a commitment to anti‑racist practices, and the ability to engage participants with high needs effectively within the community. Strong organizational abilities and the capacity to work independently in community settings are also essential for success in this role.

CASES’ Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community‑based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful improvements in life while fulfilling all court requirements.

Shift Hours: This position is full-time Monday through Friday from 9:00 am to 5:00 pm.

Salary: The salary for this role is $60,100 per year.

Location Address: 4 West 125 th Street, New York, NY 10027. Our office is easily accessible by public transportation.

Workplace Flexibility: Hybrid (for roles that have at least 1 full day remote per week). 3 days in office is a requirement.

What You Will Be Doing:

• Assist clients in applying for entitlements, concrete needs and other social service support through various methods, including follow-up and reminder calls to ensure seamless recertification of benefits.
• Assess life areas related to housing and other critical, immediate needs by leveraging support services to remove barriers and assist participants with achieving independence and overall self‑sufficiency.
• Provide individual counseling to participants around benefits‑related issues and other challenges that may arise.
• Link participants to social support services, by evaluating eligibility, preferences, and needs, as well as, accompanying participants to community‑based services, as needed.
• Establish and maintain collaborative relationships with community providers and critical partners in the program’s network. This will require regular direct community engagement in the service area.
• Develop and maintain a robust resource directory of community‑based organizations and maintain ongoing communication and follow up with referred participants to drive success.
• Consistently assess and collaborate with participants and program colleagues to determine any goals and/or areas of need that participants require support with
• Be capable of effectively engaging with high‑risk and vulnerable participants who present with mental health symptoms, substance use concerns, complex trauma histories and other challenges.
• Work collaboratively with the team to identify community barriers to returning to court or maintaining agreed upon court mandated supervision schedule.
• Serve as liaison with pretrial court services team to assist with confirming referral made and linked to support mitigation and court advocacy efforts.
• Appropriately and punctually document all direct service activities into the ECM/Salesforce database.
• Engage in individual and group supervision to case conference high‑risk participants and complex cases to provide best quality of care and services to participants.
• Any other duties as required by the Program Director and/or Direct Supervisor.

What We Are Looking For:

• Minimum High School Diploma.
• Minimum of one-two years' experience working in human services, full‑time roles and/or internship experiences, with populations who experience substance use, mental health, complex trauma, and/or justice‑system involvement.
• Extensive knowledge of community treatment, support services and resources tailored towards justice impacted individuals.

Preferred Skills:

• Associate or Bachelor's Degree or comparable professional experience .
• Conflict management and de‑escalation skills preferred.
• Bi‑lingual in English & Spanish preferred.

Physical Requirement(s):

• Must be able to lift 5-10 lbs.
• Must be able to sit for extended periods.
• Must be able to navigate 5 boroughs of NYC and perform field work in a variety of weather conditions.

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self‑care day
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%
• Employee Referral Program
• Visit www.cases.org/careers/ to learn more about benefits offered by the CASES

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE|Hold people’s stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY|Seek to understand others

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday- Friday 9-5pm
35 hours per week excluding breaks