Hardware TPM: Production & Field Issues Lead

Atoms; San Francisco (CA); On-site; USD 122,000 - 151,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, &

Job summary

Pronto AI, based in San Francisco, is seeking a Technical Program Manager for Hardware & Manufacturing to own the intake and triage queue for hardware and QC issues on active builds. You will distinguish line-stopping defects from cosmetic issues, set response-time expectations with partners, and prioritize queues to keep production moving.

The role requires hands-on hardware/manufacturing experience, a track record establishing intake processes, and the ability to collaborate with engineering,

Qualifications

• Hands-on hardware, manufacturing, or field-ops background — has worked the floor, not just reviewed reports about it.
• Comfortable as the triage point between site or build partners and engineering: thick skin, high urgency, able to make a prioritization call with incomplete information.
• Has stood up an intake or QC process from scratch, not just operated one someone else built.
• Track record working with vehicle or heavy-equipment hardware (wiring harnesses, sensor/compute mounting, electromechanical assemblies).

Responsibilities

• Own a single intake queue for hardware and QC issues reported from build lines and field sites, replacing today's mix of ad hoc Slack messages and DMs.
• Triage every incoming issue by severity and impact - distinguishing line-stopping defects from cosmetic ones.
• Set and hold response-time expectations for build partners and plant contacts.
• Prioritize the engineering dev queue against what's actually blocking a build or a site, not against the most recently reported issue.
• Identify when several tickets are the same underlying defect, and roll them into one engineering fix.
• Own escalation for onsite QC failures and inventory shortages between field/build floor and engineering, supply chain, and manufacturing.

Skills

Hardware background

Manufacturing experience

Field operations

Prioritization under pressure

Tools

Linear

Job description

Pronto AI, based in San Francisco, is seeking a Technical Program Manager for Hardware & Manufacturing to own the intake and triage queue for hardware and QC issues on active builds. You will distinguish line-stopping defects from cosmetic issues, set response-time expectations with partners, and prioritize queues to keep production moving.

The role requires hands-on hardware/manufacturing experience, a track record establishing intake processes, and the ability to collaborate with engineering,