Hardware Technician

Compass Education; Hawthorn (PA); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

PD budget

Employee Assistance Program (EAP)

Parental leave program

Team events and in-office perks

Employee Referral Program

Inclusive, supportive culture

Job summary

Compass Education is seeking a Hardware Technician to install, configure, diagnose, repair, and upgrade in-house hardware and IT assets. This hands-on role keeps equipment running smoothly and supports colleagues across the organization.

You will manage hardware performance, document issues, assist with new projects, and coordinate with vendors while maintaining inventories and reporting. Prior Jira experience and strong communication are required.

Qualifications

• Hands-on experience (2+ years) installing, configuring, diagnosing and repairing PC hardware and peripherals.
• Working knowledge of networking hardware and workstation operating systems.
• Experience resolving hardware issues through a ticketing system such as Jira.
• Clear communication skills, and comfort training and supporting non-technical staff.
• An organised approach to documentation, inventory and reporting.
• Experience working with suppliers and third-party vendors.

Responsibilities

• Plan, document and maintain hardware performance procedures and logs.
• Document failures, repairs, installations and removals accurately.
• Support new computer projects and new hardware installations.
• Keep hardware contracts up to date and supervise contract-based installs.
• Install, configure, test, maintain and troubleshoot end user workstations and networking hardware.
• Diagnose and resolve PC problems on-site and coordinate off-site repairs when needed.
• Respond to hardware tickets and train staff on computer operation.
• Build and test customised configurations across platforms.
• Liaise with third-party vendors and suppliers as needed.
• Build and maintain an inventory of monitors, keyboards, drives, printers and peripherals.

Skills

PC hardware repair

Jira tickets

Networking hardware

End-user support

Documentation

Tools

Jira

Asset management software

Job description

Come shape the future of education with us.

At Compass, we're on a mission to transform the school day for everyone - from staff and students to families and administrators.

We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving. That mission has fuelled our growth into a global scale-up, now supporting 5,000+ schools across three countries, backed by a team of 300+ people. Our all-in-one school management platform is redefining how education communities connect, communicate and operate.

We're now looking for a Hardware Technician to support and maintain our in-house technology equipment and IT assets.

About the Role

You’ll install, configure, diagnose, repair and upgrade the hardware and equipment our people rely on every day, keeping it performing at its best.

It’s a hands-on role for someone who enjoys solving problems, supporting colleagues and keeping the technology behind a growing business running smoothly.

What You’ll Do

Planning & Documentation

• Maintain procedures for logging and reporting on hardware performance.
• Document hardware failures, repairs, installations and removals accurately.
• Support new computer projects and new hardware installations.
• Keep up to date with hardware and equipment contracts, and supervise contract-based installations.

Support & Troubleshooting

• Install, configure, test, maintain and troubleshoot end user workstations, networked peripherals and networking hardware.
• Support associated workstation and networking software where required.
• Diagnose and resolve complex PC problems on-site, arranging off-site repair where needed.
• Respond to hardware Jira tickets.
• Train and support staff on computer operation and related issues.
• Build, install and test customised configurations across platforms and operating systems.
• Liaise with third-party support providers and equipment vendors where needed.

Inventory & Reporting

• Build and maintain an inventory of monitors, keyboards, hard drives, modems, printers, scanners and other peripherals.
• Monitor and test PC performance, and report on performance statistics.

About You

You will bring:

• Hands-on experience (2+ years) installing, configuring, diagnosing and repairing PC hardware and peripherals.
• Working knowledge of networking hardware and workstation operating systems.
• Experience resolving hardware issues through a ticketing system such as Jira.
• Clear communication skills, and comfort training and supporting non-technical staff.
• An organised approach to documentation, inventory and reporting.
• Experience working with suppliers and third-party vendors.

Why Join Compass

You’ll join a purpose-driven company at a genuinely exciting stage of growth, keeping the equipment our people rely on running every day.

What we offer:

• Learning and development opportunities, including a dedicated PD budget.
• 24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
• A parental leave program for both primary and secondary carers.
• Regular team events, social budgets and in-office perks help you stay connected, from team lunches to end-of-week socials.
• Employee Referral Program
• A supportive, inclusive culture where your voice is valued and heard.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, you’ll need:

• A valid Employee Working With Children Check
• A satisfactory National Police Check
• Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)