Customer-Focused Hardware Sales Associate

Ace Hardware; Grand Rapids (MI); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Employee discounts on product

Free store uniform

Job summary

Ace Hardware in Grand Rapids seeks outgoing Sales Associates to welcome customers and provide personalized help. No heavy hardware experience required as training is provided, with emphasis on friendly service, accurate product guidance, and maintaining a clean, organized store.

You will assist with stocking, pricing, and merchandising while ensuring a safe, professional environment and a positive shopping experience for neighbors and guests alike.

Qualifications

• Candidates should prioritize customer satisfaction and helpful service.
• Ability to share product information and answer questions effectively.
• Comfort with standing for long periods and lifting moderate weights.

Responsibilities

• Assist in creating a positive, professional and safe work environment.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Greet customers throughout the store. Thank customers when finished and when they are leaving the store.
• Assist with orderliness, and cleanliness of the sales floor, stockroom, and outdoor merchandise area.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist with merchandise resets through the store.

Skills

Customer service

Friendly demeanor

Product knowledge

Retail experience

Physical stamina

Job description

Ace Hardware in Grand Rapids seeks outgoing Sales Associates to welcome customers and provide personalized help. No heavy hardware experience required as training is provided, with emphasis on friendly service, accurate product guidance, and maintaining a clean, organized store.

You will assist with stocking, pricing, and merchandising while ensuring a safe, professional environment and a positive shopping experience for neighbors and guests alike.