Hardware Sales Associate-Hodges

Ace Hardware; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Turner Ace Hardware in Jacksonville, FL is seeking a friendly, customer-focused associate to deliver outstanding service and assist shoppers with product selection. The role involves promoting sales, maintaining merchandising standards, and staying aware of promotions.

You will participate in daily huddles, assist with shipments, help keep receiving and back stock organized, and address safety and loss prevention.

Qualifications

• Experience in retail sales and customer service.
• Ability to learn product knowledge and assist customers.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure each customer receives outstanding service following company-standard service policies.
• Promote sales and uphold merchandising, inventory, and store cleanliness standards.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational goals and priorities assigned by store management
• Actively participate in daily huddle meetings
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsive of safety issues.
• Conscious of shoplifting activity
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders.
• Answer customers’ questions regarding merchandise throughout the store, and provide information on procedures and policies
• Assist in the training and development of peers

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Multi-tasking

Tools

MS Word

MS Excel

Job description

Company Summary – Turner Ace Hardware

As your local Ace Hardware, our store is a member of the largest retailer-owned hardware cooperative in the industry. Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 4,600 stores in 50 states and more than 70 countries. As part of a cooperative, every Ace Hardware store is independently owned. From neighborhood hardware stores to lumberyards to super-size home centers, each Ace Hardware is unique and tailored to meet the needs of its local community. We are all committed to being theHelpful Placeby offering our customers knowledgeable advice, helpful service and quality products.

Major Responsibilities

• Ensure each customer receives outstanding service following company-standard service policies.
• Promote sales and uphold merchandising, inventory, and store cleanliness standards.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational goals and priorities assigned by store management
• Actively participate in daily huddle meetings
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsive of safety issues.
• Conscious of shoplifting activity
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders.
• Answer customers’ questions regarding merchandise throughout the store, and provide information on procedures and policies
• Assist in the training and development of peers

Minimum Requirements

• Possess product knowledge and capability to sell and merchandise a variety of hardware products, with a willingness to learn.
• Experience: Sales experience with retail programs, establishing relationships and working with customers
• Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
• Previous experience in a retail environment
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements

The minimum physical requirements for this position include:

• Must be able to lift 50 pounds frequently.
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Job responsibilities may change based on the needs of the business.

As your local Ace Hardware, our store is a member of the largest retailer-owned hardware cooperative in the industry. Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 4,600 stores in 50 states and more than 70 countries. As part of a cooperative, every Ace Hardware store is independently owned. From neighborhood hardware stores to lumberyards to super-size home centers, each Ace Hardware is unique and tailored to meet the needs of its local community. We are all committed to being the Helpful Place by offering our customers knowledgeable advice, helpful service and quality products.