Hardware Diagnostics & Repair Technician

Lever, Inc.; Libertyville (IL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid time off

Paid company holidays

Paid parental and caregiver leave

Job summary

AHEAD in Libertyville, IL seeks a Hardware Diagnostics Technician to troubleshoot and diagnose defective hardware, manage inventory, and generate repair orders for returned systems. You will collaborate with engineering and manufacturing to resolve issues and improve processes.

Candidates should have a high school diploma or GED, 3–5 years in hardware diagnostics, and relevant certifications. Strong communication, problem solving, and the ability to work independently as well as in a team are

Qualifications

• High school diploma or GED or equivalent on-the-job experience.
• 3–5 years in a computer hardware diagnostics environment.
• Certifications in relevant hardware technologies preferred (e.g., CompTIA, Dell EMC, HP, IBM).
• Familiarity with inventory management processes.
• Experience with order entry systems.

Responsibilities

• Troubleshoot and diagnose defective hardware in computer systems.
• Follow reset instructions for edge/accessory hardware (POS systems, network switches, tablets).
• Document detailed notes of troubleshooting steps and resolutions.
• Manage and adjust inventory for returned components and/or replacement parts.
• Generate repair orders to carry out the requested outcomes for systems or components, including shipping and stocking.
• Perform inventory transactions for stocking or corrective action reasoning.
• Report defects identified by end users or shipping carriers on systems or components returned to AHEAD.
• Assist in preventative/corrective processes and their evolution.
• Provide the manufacturing teams with system diagnoses and fully functional systems when needed, unless otherwise noted.
• Provide information to the documentation team on any relevant updates for returned systems.
• Assist the support team in testing and reviewing returned systems and components.
• Work with the support team on incident disposition and resolution for unknown or unexpected returns.
• Collaborate with the engineering team on troubleshooting resolutions beyond our scope.
• Work with the quality team on recurring issues and/or corrective actions.
• Contribute to the team by accomplishing necessary tasks as needed.

Skills

Strong communication

Problem solving

Teamwork

Independent work

Education

High school diploma or GED

3–5 years hardware diagnostics experience

CompTIA Certifications

Dell EMC

HP

IBM

Tools

Windows

Linux

Networking basics

Inventory management systems

POS systems

Job description

AHEAD in Libertyville, IL seeks a Hardware Diagnostics Technician to troubleshoot and diagnose defective hardware, manage inventory, and generate repair orders for returned systems. You will collaborate with engineering and manufacturing to resolve issues and improve processes.

Candidates should have a high school diploma or GED, 3–5 years in hardware diagnostics, and relevant certifications. Strong communication, problem solving, and the ability to work independently as well as in a team are