Hardware Diagnostics & Repair Technician

Thinkahead; Libertyville (IL); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Paid holidays

Paid time off

Paid parental and caregiver leave

Job summary

AHEAD is seeking a hardware diagnostics technician to troubleshoot and repair computer systems and non-compute hardware. You will diagnose defects, document resolutions, and manage parts and repair orders.

Collaboration with engineering, quality, and manufacturing teams is essential, with opportunities to contribute to process improvements. The role requires 3–5 years in a hardware diagnostics environment, strong networking and OS knowledge, and the ability to work independently or in a team

Qualifications

• High school diploma or GED or 3+ years related on-the-job experience.
• 3-5 years of experience in a computer hardware diagnostics environment.
• Certifications in relevant hardware technologies preferred.
• Familiarity with inventory management processes.
• Experience with order entry systems.
• Strong knowledge of server components and architecture.
• Experience with Windows and Linux operating systems.
• Solid understanding of computer networking principles.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Ability to manage complex situations.
• Problem resolution skills.
• Demonstrate persistence and patience in problem-solving.

Responsibilities

• Troubleshoot and diagnose defective hardware in computer systems.
• Follow reset instructions for edge/accessory hardware (e.g. POS systems, network switches, tablets).
• Document detailed notes of troubleshooting steps and resolutions.
• Manage and adjust inventory for returned components and/or replacement parts.
• Generate repair orders to carry out the requested outcomes for systems or components, including shipping and stocking.
• Perform inventory transactions for stocking or corrective action reasoning.
• Report defects identified by end users or shipping carriers on systems or components returned to AHEAD.
• Assist in preventative/corrective processes and their evolution.
• Provide the manufacturing teams with system diagnoses and fully functional systems when needed, unless otherwise noted.
• Provide information to the documentation team on any relevant updates for returned systems.
• Assist the support team in testing and reviewing returned systems and components.
• Work with the support team on incident disposition and resolution for unknown or unexpected returns.
• Collaborate with the engineering team on troubleshooting resolutions beyond our scope.
• Work with the quality team on recurring issues and/or corrective actions.
• Contribute to the team by accomplishing necessary tasks as needed.

Skills

Hardware diagnostics

Troubleshooting

Repair coordination

Inventory management

Documentation

Education

High school diploma or GED

Tools

Certifications in hardware tech

Job description

AHEAD is seeking a hardware diagnostics technician to troubleshoot and repair computer systems and non-compute hardware. You will diagnose defects, document resolutions, and manage parts and repair orders.

Collaboration with engineering, quality, and manufacturing teams is essential, with opportunities to contribute to process improvements. The role requires 3–5 years in a hardware diagnostics environment, strong networking and OS knowledge, and the ability to work independently or in a team