Hardware Department Lead: Sales & Guest Experience

Ridley's Family Markets, Inc.; Winnemucca (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Ridley’s Family Markets, Inc. in Winnemucca seeks an Ace Hardware Assistant Manager to drive sales, train associates, and deliver exceptional guest service. You will oversee daily operations, support merchandising decisions, and ensure profitability by balancing sales with expenses.

The role requires strong leadership, customer-focused communication, and the ability to manage multiple tasks while maintaining high standards. Flexibility for evenings and weekends is expected.

Qualifications

• Education/Training: High School Diploma, some college preferred.
• Experience: Minimum of 1-3 years retail management experience.
• Skills/Knowledge: Strong leadership and analytical skills.
• Excellent guest service skills.
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations.
• Strong problem-solving and organizational skills.
• Ability to lead and develop others.
• Ability to handle multiple projects and task with a high attention to detail.
• Knowledge of retail computer systems.
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business.

Responsibilities

• Train, coach and observe associates using the basic S.A.L.E.S. process.
• Provide input into merchandising decisions to the store manager.
• Implement the marketing strategy for the current year.
• Resolve customer and employee complaints in a timely and satisfactory manner.
• Lead associate team to accomplish store goals.
• Manage the WOW and Customer Engagement programs.
• Be proficient in all store technology (Ordering, POS system, etc.).

Skills

Leadership

Analytical skills

Guest service

Verbal communication

Written communication

Problem-solving

Organizational skills

Education

High School Diploma

Some college

Tools

POS system

Job description

Ridley’s Family Markets, Inc. in Winnemucca seeks an Ace Hardware Assistant Manager to drive sales, train associates, and deliver exceptional guest service. You will oversee daily operations, support merchandising decisions, and ensure profitability by balancing sales with expenses.

The role requires strong leadership, customer-focused communication, and the ability to manage multiple tasks while maintaining high standards. Flexibility for evenings and weekends is expected.