Hardware Asset Management Process Owner

Texas Southern University; Houston (TX); Presencial; USD 75 000 - 95 000; Tempo integral

Resumo da oferta

Texas Southern University is seeking a Hardware Asset Management Process Owner within the OIT department. You will own HAM processes, ensure lifecycle adherence, and drive accountability for TSU students, faculty, and staff.

You will manage the student loaner laptop program, coordinate with IT vendors, and generate reporting to support strategic objectives while collaborating with Help Desk and A/V teams.

Qualificações

• Bachelor's degree in Information Technology, Business or related field is required.
• Experience in HAM or asset management processes is preferred.
• ITIL certification or familiarity is preferred.
• Experience with Service NOW Hardware Asset Management is a plus.

Responsabilidades

• Own and enforce HAM processes and lifecycle adherence.
• Communicate process expectations and ensure accountability across OIT staff and TSU users.
• Manage Student Loaner Laptop program including inventory, imaging, issuance and reclamation.
• Coordinate with vendors for quotes, inventory forecasting, and hardware refresh planning.

Conhecimentos

Process ownership

Customer service

Communication

Analytical thinking

Team collaboration

Formação académica

Bachelor's Degree in IT or related field

Ferramentas

ServiceNow

Microsoft Office

Descrição da oferta de emprego

JOB SUMMARY :

Reporting directly to the IT Director, Enterprise Engagement, the Hardware Asset Management ( HAM ) Process Owner role will be responsible for executing and owning this component of our overall service delivery strategy. This role will ensure all HAM processes are being followed and is responsible for accurate adherence to the asset management lifecycle. As the process owner, they maintain consistency in communicating expectations of the process and holding other team members and TSU faculty and staff accountable for following the process.

The role also works closely with other Client Services teams such as the Help Desk, Engagement Technicians, and the A/V Technicians. This role also manages the Student Loaner Laptop program which includes inventory management, device imaging, laptop distribution, and laptop retrieval each semester.

The HAM Process Owner also participates in managing the relationship with our core computer vendor(s) by soliciting quotes for inventory replacement or special requests, working with the vendor on unit and cost forecasting, and overall projections on hardware refresh activities.

As a member of the OIT department this position strives to ensure consistency in communications, actions, and alignment to the strategic plan of the university. This position is also responsible for supporting the mission of the university by delivering technology, services, solutions and guidance to the students, faculty, staff, and the community in a professional, exemplary, service oriented, collaborative manner.

DISTINGUISHING CHARACTERISTICS :

Dedicated to delivering exceptional customer service for TSU students, faculty, and staff.

• As process owner, assures service delivery processes and policies are implemented, followed, and adhered to by the OIT staff as well as faculty and staff.
• Provides scheduled reporting on the progress and execution of the process they oversee as part of the OIT performance report.
• Looks for process improvement opportunities to be more effective and efficient.
• Maintains reporting through the Service NOW environment on all aspects of hardware inventory management.
• Performs operational management for the student loaner laptop program to include inventory, imaging of devices, issuance and reclamation, etc.
• Works closely with other Client Services teams on hardware inventory related issues.
• Provides hardware audit reports as required by the university and the State of Texas.
• Performs other job‑related duties as assigned.

% FTE

1.0

Hiring Range $74,879.81 - $95,471.75

Education

Bachelor’s Degree (B.A. or B.S.) in Information Technology, Business or closely related discipline from an accredited four‑year college or university required.

Required Licensing/Certification

• Service- NOW experience is preferred.
• ITIL Certification is preferred.

Knowledge, Skills, and Abilities

Knowledge:

• Must be a champion of OIT process, specifically in the HAM process they own. As process owner, must ensure that OIT personnel are trained and following the proper procedures regarding service delivery, and their process specifically.
• Must be thinking forward and always considering process improvements to the OIT service delivery framework.
• Previous experience using Service NOW Hardware Asset Management or similar tools.
• Proficient in producing status and performance reports for both internal and external consumption.
• Understands the purpose and operations of other teams within OIT .
• Must be proficient in the use of personal computers and Microsoft Office Suite of solutions, such as Word, Excel, Power Point and Access. Must display excellent administrative, organizational, and time management skills while operating in a fast‑paced environment.
• Must possess a strong work ethic and be ready to work extremely hard executing operational processes and procedures.
• Self‑motivated, positive attitude, and professional demeanor.

Skills:

• Experience using Service NOW Hardware Asset Management or similar software platform
• Detail oriented.
• Effective customer service.
• Problem‑solving and decision‑making.
• Multitasking and time management.
• Technical problem solving.
• Report production and presentation.
• Job‑related systems.
• Both verbal and written communication.

Ability to:

• Work independently but collaboratively.
• Act decisively with a high level of emotional intelligence.
• Manage multiple tasks with sometimes tight deadlines.

• Requires up to three (3) years of related experience. Requires knowledge of hardware, lifecycle management, and processes/procedures.
• Must have excellent written and verbal communication skills.
• Ability to maintain the security or integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

While performing the duties of this job, the employee is regularly required to: sit, walk, talk, and hear, use hands to move items and to operate computer. The employee is frequently required to: stand, reach with hands and arms, climb, stoop, or kneel or crouch, and lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work is performed within routine office environment with no exposure to hazardous or unpleasant conditions.

UA EEO Statement

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment‑related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.
Manual of Administrative Policies and Procedures

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a Bachelor’s Degree (B.A. or B.S.) in Information Technology, Business or closely related discipline from an accredited four‑year college or university?
  • Yes
  • No
• * Do you have up to three (3) years of related experience? Requires knowledge of hardware, lifecycle management, and processes/procedures.
  • Yes
  • No
• * Do you have a Service-NOW Certification?
  • Yes
  • No