Hard Services Manager, Operations

*US AMR-Jones Lang LaSalle Americas, Inc.; Lawrenceville (NJ); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in Princeton, NJ, is seeking a Hard Services Manager to lead a small team of maintenance technicians and support hard services operations for a premier bio-pharmaceutical client. The role requires building inspections, CMMS usage, vendor engagement, and ensuring a first-class customer experience.

The position emphasizes leadership, plan development for preventive and predictive maintenance, and collaboration with the client to deliver seamless facilities

Qualifications

• Bachelor’s degree or equivalent work experience in facilities and engineering operations.
• 10 years facilities maintenance experience in a corporate environment or IFM provider.
• 7+ years of technical experience in building engineering with a strong background in mechanical and electrical equipment.
• 2+ years of experience managing maintenance professionals.
• Building Automation Systems experience.
• Superior customer service, team player who builds and maintains relationships.
• Demonstrated leadership abilities and organizational skills.
• Strong communication and interpersonal skills.
• Strong supervisory skills with the ability to coach, mentor and train.
• Experience with Union workforce.

Responsibilities

• Lead and supervise staff including hiring, training, performance management, and development.
• Oversee day-to-day facility operations including maintenance, repair, and project management.
• Review and approve work orders; ensure timely completion and quality standards.
• Develop and implement preventive, predictive, and reactive maintenance plans.
• Monitor service level guidelines and implement corrective actions as needed.

Skills

Leadership

Customer service

Team management

Communication

Automation systems

Union workforce

SharePoint

MS Office

Excel

PowerPoint

Education

Bachelor’s degree or equivalent in facilities/engineering

Tools

SharePoint

Microsoft Office Suite

Excel

PowerPoint

Job description

Hard Services Manager - JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Hard Services Manager on 1st shift will support one of JLL's premier bio-pharmaceutical clients in Princeton, NJ. This is a perfect opportunity for a Crew team lead, Chief Engineer, or Facility Operations professional. They will manage a small team of maintenance technicians and support the Hard Services Manager in ensuring that the client' buildings are well maintained and maintenance issues are addressed. Additionally, this position will provide facilities and project management support including building inspections, work order creation, vendor engagement and setup, field walks, quality assurance and associated reporting and follow up as necessary. Candidates must have the proven ability to work without direct day-to-day supervision and support team efforts to ensure the client receives a first-class customer experience.

What your day-to-day will look like:

• Ensure client satisfaction by providing a seamless interface into client organization and demonstrate leadership, responsiveness and creativity.
• Lead and supervise staff including hiring, training, performance management, and development.
• Identify the maintenance objectives and incorporate into a documented plan that includes preventive, predictive and reactive maintenance procedures with the appropriate use of any and all CMMS systems.
• Monitor service level guidelines (SLGs) weekly to identify potential off-track areas and plan corrective actions accordingly.
• Oversee the day-to-day facility operations including but not limited to maintenance, repair, project management.
• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Routinely inspects building to ensure suppliers are meeting contractual agreements.
• Assists in the completion of the building audits.
• Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to ensure complex work orders are planned and executed on time.
• Recommend continuous quality improvement practices and look for business efficiencies.
• Provide quality analysis of customer feedback on an ongoing basis.
• Develop effective response plans and implement per the plan.
• Assist with the development and implement the annual management plan for areas within the scope of responsibility of the position.
• Assist in support of construction projects as required.

Required Qualifications:

• Bachelor’s degree or equivalent work experience in facilities and engineering operations.
• 10 years facilities maintenance experience in a corporate environment or IFM provider.
• 7+ years of technical experience in building engineering with a strong background in technical aspects of mechanical and electrical equipment.
• 2+ years of experience managing maintenance professionals.
• Building Automation Systems experience.
• Superior customer service, team player who builds and maintains relationships.
• Demonstrated leadership abilities and organizational skills.
• Strong communication and interpersonal skills.
• Strong supervisory skills with the ability to coach, mentor and train.
• Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
• Experience with Union workforce.

Preferred Qualifications:

• GxP operational experience.
• Strong building systems knowledge, preferably with Corrigo/Maximo CMMS and building management systems experience.

This position does not provide visa sponsorship.

Candidates must be authorized to work in the United States without sponsorship.

Location: Princeton, NJ

Location: On-site -Princeton, NJ

Expected compensation for this position: 100,000.00 - 130,000.00 USD per year

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Pursuant to the Los Angles' Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.