Hard Services Manager, Operations
JLL
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Benefits offered by this job
Job summary
Jones Lang LaSalle Incorporated is seeking a Hard Services Manager to lead a small team of maintenance technicians in Princeton, NJ. You will orchestrate preventive, predictive, and reactive maintenance, manage work orders, and ensure top-tier facility operations for a premier biopharma client.
Strong leadership, customer focus, and CMMS proficiency are essential. The role emphasizes building inspections, vendor coordination, and continuous quality improvement to deliver exceptional client
Qualifications
- Bachelor's degree or equivalent in facilities and engineering operations.
- 10 years facilities maintenance experience in a corporate environment or IFM provider.
- 7+ years of technical experience in building engineering with mechanical and electrical focus.
- 2+ years of experience managing maintenance professionals.
- Experience with Building Automation Systems.
- Superior customer service and leadership abilities.
- Experience with Union workforce.
- Proficiency in SharePoint and Microsoft Office (Excel, PowerPoint).
- GxP operational experience (preferred).
- Corrigo/Maximo CMMS familiarity (preferred).
Responsibilities
- Lead and supervise staff including hiring, training, performance management, and development.
- Oversee maintenance, repair, and project management activities.
- Manage preventive, predictive, and reactive maintenance plans and CMMS usage.
- Monitor service levels and coordinate corrective actions.
- Review and prioritize work orders, ensuring timely completion.
- Ensure client satisfaction and high-quality service delivery.
- Support construction projects as required.
Skills
Education
Tools
Job description
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Hard Services Manager on 1st shift will support one of JLL's premier bio-pharmaceutical clients in Princeton, NJ. This is a perfect opportunity for a Crew team lead, Chief Engineer, or Facility Operations professional. They will manage a small team of maintenance technicians and support the Hard Services Manager in ensuring that the client' buildings are well maintained and maintenance issues are addressed. Additionally, this position will provide facilities and project management support including building inspections, work order creation, vendor engagement and setup, field walks, quality assurance and associated reporting and follow up as necessary. Candidates must have the proven ability to work without direct day-to-day supervision and support team efforts to ensure the client receives a first-class customer experience.
- Ensure client satisfaction by providing a seamless interface into client organization and demonstrate leadership, responsiveness and creativity.
- Lead and supervise staff including hiring, training, performance management, and development.
- Identify the maintenance objectives and incorporate into a documented plan that includes preventive, predictive and reactive maintenance procedures with the appropriate use of any and all CMMS systems.
- Monitor service level guidelines (SLG's) weekly to identify potential off-track areas and plan corrective actions accordingly.
- Oversee the day-to-day facility operations including but not limited to maintenance, repair, project management.
- Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience.
- Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
- Routinely inspects building to ensure suppliers are meeting contractual agreements.
- Assists in the completion of the building audits.
- Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to ensure complex work orders are planned and executed on time.
- Recommend continuous quality improvement practices and look for business efficiencies.
- Provide quality analysis of customer feedback on an ongoing basis.
- Develop effective response plans and implement per the plan.
- Assist with the development and implement the annual management plan for areas within the scope of responsibility of the position.
- Assist in support of construction projects as required.
- Bachelor's degree or equivalent work experience in facilities and engineering operations.
- 10 years facilities maintenance experience in a corporate environment or IFM provider
- 7+ years of technical experience in building engineering with a strong background in technical aspects of mechanical and electrical equipment.
- 2+ years of experience managing maintenance professionals
- Building Automation Systems experience
- Superior customer service, team player who builds and maintains relationships.
- Demonstrated leadership abilities and organizational skills.
- Strong communication and interpersonal skills.
- Strong supervisory skills with the ability to coach, mentor and train.
- Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
- Experience with Union workforce
- GxP operational experience
- Strong building systems knowledge, preferably with Corrigo/Maximo CMMS and building management systems experience
Princeton, NJ
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
100,000.00 - 130,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
On-site - Princeton, NJ
People Management
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Jones Lang LaSalle ("JLL") is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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