Hard Services Manager

JLL; Gurabo (PR); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off

Job summary

Jones Lang LaSalle (JLL) in Gurabo, PR seeks a Hard Services Supervisor to lead the operations and maintenance of complex facility systems, ensuring safety, reliability and client satisfaction. The role blends strategic guidance with hands-on management of electrical, mechanical, and life-safety infrastructure.

We expect a strong engineering background, at least seven years in building engineering, and excellent communication and organizational abilities.

Qualifications

• BA/BS in Engineering or related disciplines.
• Minimum seven (7) years of technical building engineering experience.
• Strong knowledge of HVAC, plumbing, electrical systems, and life safety.

Responsibilities

• Manage efficient operations and maintenance of building systems.
• Provide strategic direction for maintenance teams and ensure safety procedures are followed.
• Ensure compliance with codes, SOPs, and client expectations.
• Drive proactive maintenance and optimize CMMS usage for reliability.
• Support capital projects and tenant renovations as needed.

Skills

CMMS

BMS

Controls

Client service

Verbal & written communication

Organization

Office software

Education

BA/BS in Engineering

Tools

CMMS

BMS

Microsoft Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title

Hard Services Supervisor

Job Summary

The lead Hard Services Manager will be both a strategic and tactical position to assist the Sr. Facility Manager in the management and operation of the properties as directed by the clients and in accordance with the standards and procedures of JLL. Our goal is to provide our clients with the highest level of client service available.

Job Responsibilities

Operations

• Primary responsibility is to manage the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety equipment and systems.
• Provide strategic direction for maintenance team. Ensure all JLL and client safety procedures are followed.
• Understands the engineering design and operational aspects of building systems and equipment and ensure building systems are maintained to an industry reliably and efficient state.
• Foster a culture of proactive behavior by inspecting buildings and all related infrastructure for preventative repairs
• Manage operations, maintenance and capital improvements of all Life Safety, Mechanical, Electrical, Plumbing, HVAC, and Building systems.
• Evaluate in conjunction with Reliability Engineer and System Owners the existing preventive maintenance scheduling intervals and work to maintain, update and improve the operational efficiency of the CMMS system.
• Ensure all managed sites are operating according to state and local building codes as well as site specific SOP and guidelines.

Financial operations

• Identify cost savings opportunities within the maintenance program while maintaining 100% uptime.
• Assist in preparing and executing annual property budgets.
• Assist in reviewing and approving all payables through P.O. system and MRO stockroom operations.
• Assist in negotiating service contracts under the direction of the Facility Manager.

Analysis

• Monitor and review WO metrics and preventive maintenance programs.
• Review and action all outstanding SLA gaps and drive innovation and process to maximize resources and results

Relationship Management

• Develop and maintain positive client relationship through due diligence and concise communications.
• Develop strong partnership with client through trust, actions and results
• Interface with facility manager on construction activities such as tenant renovation and capital projects

Any and all other duties and tasks assigned.

Knowledge, Skills & Abilities

Education/training

• BA/BS in Engineering, related discipline or equivalent facilities experience and training.

Years of relevant experience

• Have a minimum of seven (7) years of technical experience in all aspects of building engineering with a strong background in technical aspects of HVAC, plumbing, electrical equipment, repair and maintenance and overall system design and application.

Skills and knowledge

• Extensive building systems knowledge, preferably with CMMS, BMS and controls
• Client service-oriented attitude
• Excellent verbal and written communication skills
• Strong organizational and prioritization skills
• Advanced computer and office software skills

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…

Location:

On-site –Gurabo, PR

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Accepting applications on an ongoing basis until candidate identified.