Harbor Drayage Dispatcher

CREATIVE INNOVATION INC; Ontario (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

CREATIVE INNOVATION INC is hiring a Harbor Drayage Dispatcher to coordinate daily import and export container moves between the Ports of Los Angeles and Long Beach and Inland Empire warehouses. You’ll dispatch drivers, book terminal appointments, and adjust plans when delays occur.

You’ll track moves, use eModal and TMS, and minimize demurrage by prioritizing time-sensitive jobs and communicating changes to the operations team.

Qualifications

• 1+ year hands-on harbor drayage dispatch experience for POLA/POLB.
• Knowledge of marine terminal operations and port access requirements.
• Experience with drayage TMS, container tracking and terminal appointment systems.
• Familiarity with driver hours-of-service (HOS) rules and California motor carrier requirements.

Responsibilities

• Plan, dispatch, and track daily container moves for drivers and contractors.
• Book and update appointments via eModal and terminal portals; verify PierPASS/PortCheck status.
• Coordinate chassis pickups/returns and manage empty container moves.
• Monitor last free days and detention, minimizing demurrage and charges.
• Resolve gate issues and reschedule moves when terminals congested; update staff via TMS.

Skills

Drayage dispatch

TMS knowledge

eModal

Chassis coordination

Plan optimization

Tools

drayage TMS

eModal

Port/terminal portals

Container tracking

Job description

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We’re hiring a Harbor Drayage Dispatcher to coordinate daily import and export container moves between the Ports of Los Angeles and Long Beach (POLA/POLB) and warehouses and distribution centers across the Inland Empire. You’ll dispatch drivers, book terminal appointments, and adjust plans when gate delays or equipment issues put pickups and deliveries at risk.

What you’ll do

• Plan, dispatch, and track daily container moves. Coordinate company drivers and independent contractors based on appointment windows, driver availability, and equipment availability.
• Book and update appointments through eModal and terminal-specific portals. Confirm container availability and verify applicable PierPASS and PortCheck fee status before dispatch.
• Coordinate chassis pickups and returns, empty container returns, and approved street turns. Arrange replacement chassis when equipment issues arise.
• Track last free days, empty return deadlines, and chassis usage. Prioritize time-sensitive moves to reduce avoidable demurrage, detention, storage, and chassis charges.
• Resolve gate issues, reschedule moves when terminals are congested, and keep drivers and operations staff updated in the transportation management system (TMS).

Required qualifications

• At least one year of hands-on harbor drayage dispatch experience serving the Ports of Los Angeles and Long Beach.
• Working knowledge of local marine terminal operations, including terminals such as Fenix Marine Services, Pier A, PCT, ITS, and Yusen Terminals.
• Experience with a drayage TMS, container tracking, terminal appointment systems, and chassis coordination.
• Familiarity with applicable driver hours-of-service (HOS) rules, California motor carrier requirements, and port access requirements.
• Ability to prioritize time-sensitive moves, keep dispatch records accurate, and communicate clearly when plans change.

Preferred qualifications

• Experience with DCLI chassis pools and myDCLI.
• Bilingual in English and either Spanish or Mandarin.