Happy Camper Wrigley - Assistant General Manager

Happy Hospitality; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Job summary

Happy Hospitality in Chicago is seeking an Assistant General Manager to support the General Manager in daily restaurant operations. The role covers varied hours from 9:00am to 4:00am, Monday through Sunday, with additional hours as needed.

Responsibilities include hiring and training staff, ensuring guest satisfaction, managing schedules, and coordinating with HR and accounting. Proficiency with Toast POS and OpenTable is preferred.

Qualifications

• Requires strong supervisory and customer-service focus with ability to train staff.
• Experience ensuring guest satisfaction and resolving conflicts promptly.
• Knowledge of food handling, safety and health inspections.
• Familiarity with POS systems and coordinating scheduling.

Responsibilities

• Assist in hiring and training staff.
• Ensure guest satisfaction and resolve conflicts.
• Communicate with HR and accounting on invoicing and payroll.
• Manage menus and delivery platforms; supervise scheduling.
• Perform daily health inspections and ensure food handling standards.

Skills

Supervisory leadership

Customer service

Time management

Problem solving

Communication

Safety compliance

Staff training

Stand for long periods

Lift/move trays

Education

Bassett Certification

Tools

Toast POS

OpenTable

Job description

Job Summary

The Assistant General Manager will assist the General Manager to oversee and manage the daily operations of the restaurant, as well as, take on additional duties as assigned. This role has varying hours required ranging between 9:00am -4:00am (Monday - Sunday). Additional hours as needed.

Responsibilities

• Assists in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Double check all orders that come in
• Knowledge of the food menu and table numbers
• Collect payments whether in cash or credit
• Issue refunds, and price adjustments
• Proficiency in Toast POS and OpenTable
• Strong communication and time management skills
• Customer satisfaction-oriented
• Manage menus in house and through delivery (i.e., Doordash, UberEats and Grubhub)
• Manages and oversees HotSchedules scheduling, adjusts on the fly when needed
• Handles disciplining and terminating employees in accordance with restaurant policy
• Performs daily health inspections and oversees food handling
• Frequent quality control checks on food
• Ensure compliance in accordance with capacity and liquor regulations
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
• Manages swag inventory and communicates order needs with brand manager
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
• Schedules routine maintenance and service on equipment, calls in repairs as needed.
• Takes ownership on tasks and sees them through from start to finish.

Physical Functions

Ability to communicate orally with customers, management, and other co‑workers, both individually and in front of a group is crucial. Regular use of the telephone for communication is essential. Must be able to exert well‑paced and frequent mobility for periods of up to 10 hours or as needed. High levels of noise from music, customer and employee traffic. Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Required Skills and Abilities

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management and organizational skills
• Decision making and problem‑solving skills; able to identify and analyze problems and offer solutions.
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listen
• Ability to provide top notch customer service in a fast‑paced environment
• Able to stand for extended periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed

Certifications

• Basset Certification required

Schedule

• Day shift and Night shifts
• Monday to Sunday
• Nights and Weekends
• Holidays

Compensation

$75,000 to $85,000 Annual Salary. Eligible for Bonus based on Performance and Sales Metrics.

Employment Requirements

Employment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Eligibility

Must be eligible to legally work in the United States.

Company Details

Department: Front of House
Reports to: General Manager, DO, COO
FLSA Code: Exempt
Location: Chicago

Equal Employment Opportunity Statement

Happy Camper is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.