Happy Camper Old Town - Restaurant Manager

happycamper; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Dining Discounts

Job summary

Happy Camper in Chicago is seeking a Front of House Restaurant Manager to oversee daily operations, lead staff, and ensure guest satisfaction. The role includes managing schedules, training, and coordinating with HR and accounting.

The position requires strong supervisory skills, a focus on service excellence, and the ability to handle the fast-paced dining room while maintaining brand standards and safety practices.

Qualifications

• Supervisory and leadership experience in a restaurant setting.
• Excellent interpersonal and customer service skills.
• Strong time management and organizational abilities.
• Decision making and problem solving; able to handle conflicts.
• Able to communicate information clearly to staff and guests.
• Proven ability to provide top-notch service in a fast-paced environment.

Responsibilities

• Assist in hiring and training staff and maintaining a positive team culture.
• Ensure guest satisfaction and address conflicts or complaints promptly.
• Coordinate with HR and accounting on payroll and invoicing.
• Oversee daily restaurant operations and schedule management.
• Ensure compliance with health, safety, and liquor regulations.

Skills

Supervisory skills

Leadership

Customer service

Time management

Organizational skills

Decision making

Problem solving

Communication

Ability to follow instructions

Education

ServSafe Manager Certification

Allergen Certification

Bassett Certification

Tools

Toast POS

OpenTable

HotSchedules

Job description

About Us

We are the marinara-muddled minds behind Happy Camper, Homeslice, and Paradise Park. Our restaurants are wall to wall with lights, murals, and vignettes for the perfect gram. We are known for our art inspired spaces, delicious food and great vibes. Our brand is glued together by our company culture. Currently, we are looking for other folks who are enthusiastic about being part of our team and growing our ever-evolving brand. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self-motivated, and willing to take initiative.

Happy Camper - Old Town - Happy Hospitality

1209 N Wells Street
Chicago, IL 60610

Position Opening: Restaurant Manager

Job Summary

The FOH manager will oversee and manage the daily operations of the restaurant, as well as, take on additional duties as assigned. This role has varying hours required ranging between 9:00am -4:00am (Monday - Sunday). Additional hours as needed. The FOH manager will oversee and manage the daily operations of the restaurant, as well as, take on additional duties as assigned. This role has varying hours required ranging between 9:00am -4:00am (Monday - Sunday). Additional hours as needed.

Responsibilities

• Assists in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Double check all orders that come in
• Knowledge of the food menu and table numbers
• Collect payments whether in cash or credit
• Issue refunds, and price adjustments
• Proficiency in Toast POS and OpenTableStrong communication and time management skills
• Customer satisfaction-oriented
• Manage menus in house and through delivery (i.e., Doordash, UberEats and Grubhub) Customer satisfaction-oriented
• Manages and oversees HotSchedules scheduling, adjusts schedules on the fly when needed
• Handles disciplining and terminating employees in accordance with restaurant policy
• Performs daily health inspections and oversees food handling
• Frequent quality control checks on food
• Ensure compliance in accordance with capacity and liquor regulations
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
• Manages swag inventory and communicates order needs with brand manager
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
• Schedules routine maintenance and service on equipment, calls in repairs as needed.
• Takes ownership on tasks and sees them through from start to finish.

Physical Functions

• Ability to communicate orally with customers, management, and other co-workers, both individually and in front of a group is crucial.
• Regular use of the telephone for communication is essential.
• Must be able to exert well-paced and frequent mobility for periods of up to 10 hours or as needed.
• High levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Qualifications/Requirements

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management and organizational skills
• Decision making and problem-solving skills; able to identify and analyze problems and offer solutions.
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listens
• Ability to provide top notch customer service in a fast-paced environment
• Able to stand for extended periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed

Certifications

ServSafe Manager Certification

Basset Certification

Allergen Certification

Compensation Details

• Compensation: $65,000 to $75,000 Annual Salary
• Eligible for Bonus based on Performance and Sales Metrics

Benefits

Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts

Employment Requirements

Employment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Additional pre-employment requirements may apply based on the position.

Department

Department: Front of House

Reports to

Reports to: General Manager, DO, COO

Status

Status: Salary

FLSA Code

FLSA Code: Exempt

Location

Location: Chicago

Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.

Must be eligible to legally work in the United States.