Hands-On Warehouse Operations & Accounts Manager

Frey Consulting Group; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Frey Consulting Group in Memphis, TN is seeking a Warehouse Account Manager to manage key customer accounts and coordinate warehouse activities to fulfill orders accurately and on time. This hands-on leadership role requires understanding warehouse operations, distribution, fulfillment, and logistics, with a focus on serving as the connection between customers, leadership, and warehouse staff.

The candidate should be organized, responsive, and capable of handling multiple priorities on the

Qualifications

• Experience in warehousing, transportation, logistics, distribution, fulfillment, supply chain, or 3PL operations.
• Knowledge of distribution center and e-commerce fulfillment processes.
• Experience using a Warehouse Management System (WMS).
• Previous experience supervising or directing warehouse employees.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Manage the day-to-day operational needs of customer accounts.
• Oversee the fulfillment process for distribution center and e-commerce orders.
• Serve as a primary point of contact for customers regarding orders, inventory, shipping, and fulfillment needs.
• Supervise and coordinate the work of warehouse employees.
• Delegate and prioritize picking, packing, staging, loading, transloading, and other warehouse activities.
• Coordinate inbound and outbound shipments and help resolve inventory, fulfillment, and shipping issues.
• Utilize the Warehouse Management System (WMS) to manage orders and inventory.
• Communicate priorities between company ownership, customers, and warehouse employees.
• Ensure work is completed safely, accurately, and on schedule.
• Remain flexible and willing to assist the warehouse team with physical tasks, including loading shipments, when necessary.

Skills

Warehouse operations

Customer service

Communication

Problem solving

Leadership

Tools

WMS

Job description

Frey Consulting Group in Memphis, TN is seeking a Warehouse Account Manager to manage key customer accounts and coordinate warehouse activities to fulfill orders accurately and on time. This hands-on leadership role requires understanding warehouse operations, distribution, fulfillment, and logistics, with a focus on serving as the connection between customers, leadership, and warehouse staff.

The candidate should be organized, responsive, and capable of handling multiple priorities on the