Hands-On Tier II IT Support & Systems Admin

firstPRO US; Massachusetts; On-site; USD 70,000 - 100,000; Full time

Job summary

firstPRO US is seeking a hands-on Tier II Help Desk & Systems Administrator to support IT operations across six locations. You will handle end-user support, Microsoft 365 administration, endpoint management, and core infrastructure while partnering with a Senior Systems Administrator on security and reliability.

There is an opportunity to expand into NetSuite administration and broader enterprise technology initiatives.

Qualifications

• 5+ years in IT support or admin roles.
• Experience with Microsoft 365 administration.
• Strong IAM, endpoint management, and patching.
• Experience across multiple locations and vendors.

Responsibilities

• Provide Tier II support for hardware, software, network, and end-user issues.
• Manage Microsoft 365 including licensing, Teams, SharePoint, Exchange Online.
• Support security, patching, vulnerability remediation, access reviews.
• Coordinate with MSPs and vendors to troubleshoot issues and maintain service quality.
• Assist with backup monitoring, disaster recovery planning, and business continuity.
• Oversee IT asset management across office locations.
• Maintain technical documentation and configurations.
• Assist with NetSuite administration and future improvements.

Skills

Microsoft 365

Windows Server

Identity & Access Management

Endpoint Management

Security & Compliance

Networking basics

IT asset management

Troubleshooting

Communication skills

Tools

Microsoft Intune

NetSuite

Azure

SharePoint

Backup solutions

VPN hardware

Job description

firstPRO US is seeking a hands-on Tier II Help Desk & Systems Administrator to support IT operations across six locations. You will handle end-user support, Microsoft 365 administration, endpoint management, and core infrastructure while partnering with a Senior Systems Administrator on security and reliability.

There is an opportunity to expand into NetSuite administration and broader enterprise technology initiatives.