Hands-On QSR Store Leader: Fast, Friendly, Profitable

Chillbox Sto re; Dearborn Heights (MI); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Chillbox Store is seeking a hands-on Birdbox Manager in Dearborn Heights, MI to lead daily restaurant operations inside the Chillbox convenience store. You will own performance from people to profit, ensuring food quality, safety, inventory control, and guest satisfaction.

You will lead by example, train staff, manage schedules, monitor costs, and drive revenue while maintaining brand standards across shifts.

Qualifications

• Prior restaurant/QSR/retail management experience required.
• Strong leadership, people skills, training and coaching abilities.
• Knowledge of food safety, sanitation, customer service, inventory and labor management.
• Excellent communication, organization and problem-solving skills.
• Reliable attendance and transportation; ability to work days/evenings/weekends/holidays.

Responsibilities

• Lead the team: recruit, hire, train, schedule, coach, and develop employees.
• Run daily operations to ensure open/close, standard adherence, and profitability.
• Maintain food safety, sanitation, labeling, storage, rotation and equipment cleanliness.
• Deliver fast, friendly service, accurate orders and professional handling of guest concerns.
• Drive sales through service, upselling, promotions, and effective merchandising.
• Manage inventory, waste, labor costs, and profitability; protect assets.
• Coordinate with Chillbox Store Manager on shared-site needs and ensure Birdbox operates smoothly.
• Handle schedules, time records, and required reports; participate in manager meetings.

Skills

Leadership

People management

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Tools

POS systems

Scheduling software

Inventory software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Birdbox Store Manager

Dearborn Heights, MI, US

30+ days ago Requisition ID: 1085

Salary Range: $20.00 To $25.00 Hourly

Birdbox Manager

Quick-Service Restaurant inside Chillbox Convenience Store
Job Type: Full-Time
Location: Multiple Locations
Reports To: Director of Food Operations / Regional Manager

About the Role

Birdbox is the food-service operation inside a Chillbox convenience store. We are looking for a hands-on Restaurant Manager to lead our team and take full ownership of the restaurant's daily operations and results.

The Birdbox Manager is responsible for people, customer service, food quality, food safety, cleanliness, inventory, labor, sales, and profitability. This is a working manager position—you will lead from the front, work alongside your team, and be accountable for the overall performance of the restaurant.

Key Responsibilities

• Lead the Team : Recruit, hire, train, schedule, coach, and develop employees. Set expectations, maintain accountability, and develop dependable shift leaders.
• Run Daily Operations: Ensure the restaurant opens and closes properly, operates efficiently, and consistently meets Birdbox standards for food quality, recipes, portions, service, and presentation.
• Food Safety & Cleanliness: Maintain strict food-safety, sanitation, health-department, and cleanliness standards. Ensure proper food handling, temperatures, labeling, storage, rotation, and equipment sanitation.
• Customer Experience: Deliver fast, friendly service. Ensure order accuracy and service times, train employees on customer service and upselling, and resolve customer concerns professionally while maintaining the Birdbox brand image.
• Sales & Profitability: Drive sales through great service, suggestive selling, promotions, and merchandising. Manage schedules, labor costs, food costs, overtime, and waste to meet profitability goals.
• Inventory & Loss Prevention: Order and receive products, maintain accurate inventory, monitor waste and product usage, and protect company cash, inventory, equipment, and other assets.
• Chillbox Partnership: Work closely with the Chillbox Store Manager on shared-site needs including deliveries, maintenance, cleanliness, security, and customer service while maintaining full responsibility for Birdbox operations.
• Administration: Manage schedules and time records, complete required operational and food-safety reports, maintain training and certification records, and participate in manager meetings and performance reviews.

What We're Looking For

• Previous restaurant, QSR, food-service, or retail management experience.
  • Strong leadership and people skills with the ability to train, coach, motivate, and hold employees accountable.
• Knowledge of food safety, sanitation, customer service, inventory, and labor management.
• Strong communication, organization, and problem-solving skills.
• Comfortable using POS, scheduling, inventory, and reporting systems.
• Reliable attendance and transportation .
• Ability to work days, evenings, weekends, holidays, and peak business periods.
• ServSafe Manager Certification preferred or ability to obtain within the required timeframe.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry up to 50 pounds.
• Ability to work around hot equipment, coolers/freezers, cleaning chemicals, and food-preparation equipment.
• Willingness to perform hands-on restaurant duties when needed.

The Birdbox Standard

The Birdbox Manager is the owner of the operation from an accountability standpoint. When something isn't right, you are expected to identify it, fix it, communicate it, and prevent it from happening again.

The goal to succeed is simple: a clean, safe, fast, friendly, consistent, and profitable restaurant with a strong team behind it.