Hands-On Ops Leader — Large-Scale Janitorial & Floor Care

Velociti; Phoenix (AZ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

AD&D Insurance

Hospital Indemnity, Accident, and CCI

Job summary

Velociti Services, a leading facilities services provider, seeks a Senior Operations Manager to lead large janitorial and floor care operations in the Phoenix area. You will balance strategic oversight with field execution, develop operational leaders, and drive continuous improvement to meet quality, safety, and client expectations.

The role requires a visible field leader who can coach teams, manage performance, and deliver measurable results while maintaining strong client relationships and

Qualifications

• 7+ years of progressive experience in commercial janitorial services, facilities management, environmental services, or integrated facilities services.
• Experience managing large-scale facility operations with significant hourly workforces.
• Strong background in commercial floor care programs and specialty cleaning services.
• Proven experience leading supervisors, managers, and frontline teams.
• Experience managing client relationships within a contracted services environment.
• Strong understanding of labor management, scheduling, quality control, and safety practices.
• Demonstrated ability to improve operational performance and develop high-performing teams.
• Excellent communication, leadership, and problem‑solving skills.
• Ability to provide hands‑on leadership within an active facility environment.

Responsibilities

• Provide overall leadership and direction for janitorial and floor care operations.
• Oversee daily service execution, ensuring quality standards and contractual requirements are consistently met.
• Lead supervisors, managers, and frontline associates through coaching, accountability, and performance management.
• Conduct regular operational reviews, facility inspections, and quality audits.
• Identify opportunities to improve productivity, service delivery, and operational efficiency.
• Develop and execute action plans to address performance gaps.
• Lead, mentor, and develop operational leaders, supervisors, and frontline employees.
• Build a culture of accountability, engagement, and continuous improvement.
• Establish clear performance expectations and provide ongoing coaching and feedback.
• Partner with Talent Acquisition and Human Resources on staffing, onboarding, retention, and workforce planning.
• Identify and develop future leaders within the organization.
• Serve as a key operational partner to the client, ensuring exceptional service delivery and satisfaction.
• Build strong relationships through proactive communication and responsiveness.
• Lead resolution of service concerns, escalations, and operational challenges.
• Participate in performance reviews and operational discussions.
• Identify opportunities to enhance service quality and strengthen the client partnership.
• Manage operational performance through effective labor planning, scheduling, and resource allocation.
• Monitor labor utilization, overtime, supplies, and operating expenses.
• Analyze performance metrics and implement strategies to improve results.
• Support financial objectives through operational discipline and continuous improvement.
• Ensure resources are effectively aligned to meet service expectations.

Skills

Leadership

Coaching

Communication

Problem-solving

Labor management

Scheduling

Quality control

Safety practices

Bilingual English/Spanish

WinTeam

Tools

WinTeam

Job description

Velociti Services, a leading facilities services provider, seeks a Senior Operations Manager to lead large janitorial and floor care operations in the Phoenix area. You will balance strategic oversight with field execution, develop operational leaders, and drive continuous improvement to meet quality, safety, and client expectations.

The role requires a visible field leader who can coach teams, manage performance, and deliver measurable results while maintaining strong client relationships and