Senior Operations Manager – Janitorial & Floor Care Operations

Velociti; Phoenix (AZ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

AD&D Insurance

Hospital Indemnity, Accident, and CCI

Job summary

Velociti Services, a leading facilities services provider, seeks a Senior Operations Manager to lead large janitorial and floor care operations in the Phoenix area. You will balance strategic oversight with field execution, develop operational leaders, and drive continuous improvement to meet quality, safety, and client expectations.

The role requires a visible field leader who can coach teams, manage performance, and deliver measurable results while maintaining strong client relationships and

Qualifications

• 7+ years of progressive experience in commercial janitorial services, facilities management, environmental services, or integrated facilities services.
• Experience managing large-scale facility operations with significant hourly workforces.
• Strong background in commercial floor care programs and specialty cleaning services.
• Proven experience leading supervisors, managers, and frontline teams.
• Experience managing client relationships within a contracted services environment.
• Strong understanding of labor management, scheduling, quality control, and safety practices.
• Demonstrated ability to improve operational performance and develop high-performing teams.
• Excellent communication, leadership, and problem‑solving skills.
• Ability to provide hands‑on leadership within an active facility environment.

Responsibilities

• Provide overall leadership and direction for janitorial and floor care operations.
• Oversee daily service execution, ensuring quality standards and contractual requirements are consistently met.
• Lead supervisors, managers, and frontline associates through coaching, accountability, and performance management.
• Conduct regular operational reviews, facility inspections, and quality audits.
• Identify opportunities to improve productivity, service delivery, and operational efficiency.
• Develop and execute action plans to address performance gaps.
• Lead, mentor, and develop operational leaders, supervisors, and frontline employees.
• Build a culture of accountability, engagement, and continuous improvement.
• Establish clear performance expectations and provide ongoing coaching and feedback.
• Partner with Talent Acquisition and Human Resources on staffing, onboarding, retention, and workforce planning.
• Identify and develop future leaders within the organization.
• Serve as a key operational partner to the client, ensuring exceptional service delivery and satisfaction.
• Build strong relationships through proactive communication and responsiveness.
• Lead resolution of service concerns, escalations, and operational challenges.
• Participate in performance reviews and operational discussions.
• Identify opportunities to enhance service quality and strengthen the client partnership.
• Manage operational performance through effective labor planning, scheduling, and resource allocation.
• Monitor labor utilization, overtime, supplies, and operating expenses.
• Analyze performance metrics and implement strategies to improve results.
• Support financial objectives through operational discipline and continuous improvement.
• Ensure resources are effectively aligned to meet service expectations.

Skills

Leadership

Coaching

Communication

Problem-solving

Labor management

Scheduling

Quality control

Safety practices

Bilingual English/Spanish

WinTeam

Tools

WinTeam

Job description

The Senior Operations Manager provides strategic and hands‑on leadership for a large commercial janitorial and floor care operation. This role oversees daily service delivery, develops operational leaders, drives continuous improvement, and ensures consistent execution of quality, safety, and customer service standards.

This position requires a highly visible field leader who can effectively balance operational strategy with hands‑on execution, build strong teams, and deliver measurable results.

Key Responsibilities

Operational Leadership:

• Provide overall leadership and direction for janitorial and floor care operations
• Oversee daily service execution, ensuring quality standards and contractual requirements are consistently met
• Lead supervisors, managers, and frontline associates through coaching, accountability, and performance management
• Conduct regular operational reviews, facility inspections, and quality audits
• Identify opportunities to improve productivity, service delivery, and operational efficiency
• Develop and execute action plans to address performance gaps

Janitorial & Floor Care Expertise:

• Lead commercial cleaning and specialty floor care programs, including:
  • Daily janitorial services
  • Hard surface maintenance
  • Floor stripping and refinishing
  • Waxing and recoating
  • Burnishing and polishing
  • Carpet extraction
  • Deep cleaning programs
  • Specialty cleaning projects
• Ensure teams are trained and equipped to execute proper cleaning procedures and floor care standards
• Drive consistency in equipment utilization, chemical management, safety practices, and quality expectations

Team Leadership & Development:

• Lead, mentor, and develop operational leaders, supervisors, and frontline employees
• Build a culture of accountability, engagement, and continuous improvement
• Establish clear performance expectations and provide ongoing coaching and feedback
• Partner with Talent Acquisition and Human Resources on staffing, onboarding, retention, and workforce planning
• Identify and develop future leaders within the organization

Client Partnership & Service Excellence:

• Serve as a key operational partner to the client, ensuring exceptional service delivery and satisfaction
• Build strong relationships through proactive communication and responsiveness
• Lead resolution of service concerns, escalations, and operational challenges
• Participate in performance reviews and operational discussions
• Identify opportunities to enhance service quality and strengthen the client partnership

Financial & Business Management:

• Manage operational performance through effective labor planning, scheduling, and resource allocation
• Monitor labor utilization, overtime, supplies, and operating expenses
• Analyze performance metrics and implement strategies to improve results
• Support financial objectives through operational discipline and continuous improvement
• Ensure resources are effectively aligned to meet service expectations

Required Qualifications:

• 7+ years of progressive experience in commercial janitorial services, facilities management, environmental services, or integrated facilities services
• Experience managing large-scale facility operations with significant hourly workforces
• Strong background in commercial floor care programs and specialty cleaning services
• Proven experience leading supervisors, managers, and frontline teams
• Experience managing client relationships within a contracted services environment
• Strong understanding of labor management, scheduling, quality control, and safety practices
• Demonstrated ability to improve operational performance and develop high-performing teams
• Excellent communication, leadership, and problem‑solving skills
• Ability to provide hands‑on leadership within an active facility environment

Preferred Qualifications:

• Experience with a national facilities services provider or commercial cleaning organization
• Experience managing large corporate, industrial, aviation, healthcare, manufacturing, or high‑traffic facilities
• Background managing complex service operations with high customer expectations
• Bilingual English/Spanish preferred
• Experience with WinTeam or similar facilities management platforms

Ideal Candidate Profile

The successful candidate is:

• A hands‑on operational leader who leads from the field
• Experienced managing large janitorial or facilities service teams
• Knowledgeable in commercial floor care processes and quality standards
• Skilled at developing supervisors and building strong teams
• Comfortable managing client expectations while driving operational results
• Passionate about service excellence and continuous improvement

Why Join Velociti Services?

At Velociti Services, we believe exceptional service starts with exceptional people. As a Senior Operations Manager, you will have the opportunity to directly impact operational performance, employee success, and client satisfaction within a growing facilities services organization.

Join a team where your leadership, expertise, and commitment to excellence are valued and recognized.

Benefits:

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well‑being of our team members:

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

• Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
• Short-Term Disability Insurance

Voluntary Benefits:

• Medical and Dental Insurance
• Additional Life and AD&D Insurance
• Supplemental Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement:

• 401(k) Retirement Plan available for all team members

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.