Hands-On IT Director: Azure, Security & Uptime

DebtBlue, LLC; Richardson (TX); On-site; USD 70,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision

Group term life / AD&D

Long-term disability

401(k) retirement plan

Paid time off

EAP / virtual doctor

Voluntary life

Job summary

DebtBlue, LLC is seeking a hands-on Director of IT to own the technology that keeps our operations running. Based in Richardson, TX, you will lead a small team and manage everything from desktop support to our Azure cloud environment and call center telephony.

The role reports to the CTO and requires 8+ years in IT with leadership experience, plus strong Azure, M365, and network skills. In-office, full-time with a fast-paced, service-driven culture.

Qualifications

• 8+ years of progressive IT experience, including 3+ years in a lead, managerial, or hands-on Director role
• Proven experience supporting SMB environments (100–300 employees) with a lean internal IT team
• Strong hands-on administration of Microsoft Azure, Microsoft 365, Entra ID/Active Directory, and Windows/macOS endpoint management
• Practical expertise in office network management (Cisco, Meraki, Fortinet, or similar firewalls, switches, and Wi-Fi)
• Direct experience with telephony or cloud contact center platforms (e.g., Five9, RingCentral, NICE CXone, or similar VoIP setups)
• Strong skills in PowerShell scripting and network troubleshooting (TCP/IP, DNS, VPN)
• Experience in financial services, debt settlement, or another regulated environment a plus

Responsibilities

• Run day-to-day IT operations. Oversee desktop support for 150–200 onsite and remote employees, serve as the escalation point for complex issues, and manage hardware lifecycles, provisioning, onboarding/offboarding, and mobile device management (MDM).
• Own the cloud and network. Manage DebtBlue's Azure environment, Microsoft 365, Entra ID/Active Directory, and backup and disaster recovery, plus office LAN/WAN, Wi‑Fi, firewalls, VPNs, switches, and routers across all facilities.
• Keep the call center connected. Ensure reliable uptime for telephony/VoIP systems, dialers, and the communication integrations our client‑facing teams depend on every day.
• Protect our systems and data. Administer core security controls including IAM, MFA, endpoint protection (EDR), and patch management; enforce security and data‑protection policies that meet financial services compliance requirements; and lead remediation when incidents occur.
• Manage vendors and spend. Oversee relationships with internet providers, hardware vendors, software licensors, and managed service providers (MSPs), and monitor licensing and cloud usage to control costs without sacrificing stability.
• Lead and develop the team. Mentor two onsite IT Support Specialists, build a culture of ownership and prompt internal customer service, and partner with business leaders to align IT priorities with company goals.

Skills

Leadership

Azure administration

Microsoft 365

Entra ID / Active Directory

Network management

Telephony/VoIP

PowerShell

Security controls

Vendor management

Desktop/IT support

Education

Bachelor's degree in IT/CS

Azure Administrator

Azure Solutions Architect

CompTIA Network+/Security+

CCNA

Tools

Microsoft Azure

Microsoft 365

Entra ID / Active Directory

Windows/macOS endpoint management

Cisco/Meraki/Fortinet networking

Job description

DebtBlue, LLC is seeking a hands-on Director of IT to own the technology that keeps our operations running. Based in Richardson, TX, you will lead a small team and manage everything from desktop support to our Azure cloud environment and call center telephony.

The role reports to the CTO and requires 8+ years in IT with leadership experience, plus strong Azure, M365, and network skills. In-office, full-time with a fast-paced, service-driven culture.