Hands-On Hospitality Engineer—Keep Guests Comfortable

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a hands-on Maintenance Engineer to keep guest rooms, suites, and public areas running smoothly at our Charlotte, NC property.

You will perform preventative maintenance, repairs, and inspections across HVAC, electrical, plumbing, pool equipment, and building systems, while documenting work and prioritizing guest comfort and safety. This role is physical, customer-focused, and requires teamwork and clear communication with hotel leadership.

Qualifications

• A natural problem-solver who enjoys figuring out how to fix things.
• Hands-on and comfortable working with tools and equipment.
• Dependable and accountable and takes ownership of assigned work.
• Detail-oriented and understands that small maintenance issues can become big problems if ignored.
• Safety-minded and committed to following proper hotel safety procedures.
• Adaptable and willing to learn; no two maintenance days are exactly alike.
• A team player who is willing to pitch in and help coworkers.
• Guest-focused and understands that engineering directly impacts the guest experience.
• A strong communicator who can receive instructions and provide clear updates on work assignments.
• Professional and courteous, especially when interacting with guests.

Responsibilities

• Assist with preventative maintenance throughout the hotel.
• Complete maintenance work orders and repairs to maintain the hotel's quality standards.
• Perform scheduled preventative maintenance assignments, including guest room room care.
• Inspect electrical systems such as air-conditioning controls, televisions, and lighting systems and perform minor repairs or replacements.
• Assist with routine and major repairs involving hotel equipment and systems.
• Service the hotel pool, including cleaning filters and adjusting chemicals as required.
• Complete maintenance request forms and maintain accurate maintenance logs.
• Repair, refurbish, paint, and finish guest room furniture and fixtures, including cabinets, tables, chairs, doors, windows, and counters.
• Respond professionally and courteously to guest questions, requests, and maintenance concerns.
• Communicate maintenance issues and work progress to the appropriate leadership.
• Operate heavy machinery and work safely in varying temperature conditions.
• Complete other job-related duties as assigned.

Skills

Natural problem-solver

Hands-on

Dependable and accountable

Detail-oriented

Safety-minded

Adaptable and willing to learn

Team player

Guest-focused

Strong communicator

Professional and courteous

Tools

Hand and power tools

Job description

Crescent Hotels & Resorts is seeking a hands-on Maintenance Engineer to keep guest rooms, suites, and public areas running smoothly at our Charlotte, NC property.

You will perform preventative maintenance, repairs, and inspections across HVAC, electrical, plumbing, pool equipment, and building systems, while documenting work and prioritizing guest comfort and safety. This role is physical, customer-focused, and requires teamwork and clear communication with hotel leadership.