Hands-On Fulfillment Leader: Warehouse Ops & Team Growth

We Ship Express; New Rochelle (NY); On-site; USD 67,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Life and Disability Insurance

FSA/HSA benefits

Paid vacation, sick time, and floating

Pet Insurance

Professional development

Job summary

We Ship Express LLC in New Rochelle, NY is seeking an experienced Fulfillment Supervisor to oversee daily warehouse activities, supervise employees, coordinate workflow, maintain inventory accuracy, and serve as a key contact for customer fulfillment needs.

This hands-on role requires on-floor presence, strong organizational skills, and the ability to balance operational priorities with customer expectations while driving productivity, quality, and safety standards.

Qualifications

• Two to four years of related warehouse, distribution, fulfillment, or supervisory experience.
• Demonstrated ability to supervise, motivate, coach, and develop warehouse employees.
• Strong knowledge of warehouse operations, order fulfillment, inventory control, and warehouse best practices.
• Strong customer service skills with effective communication with customers and internal teams.

Responsibilities

• Supervise daily warehouse fulfillment operations, including order picking, packing, shipping, inventory control, and related activities.
• Assign and prioritize daily work to maximize productivity, efficiency, and accuracy while meeting customer deadlines.
• Maintain a highly visible, hands-on presence on the warehouse floor, providing direction, coaching, and support to employees.
• Ensure all customer orders are fulfilled accurately, on time, and in full while maintaining quality and packaging standards.
• Serve as a primary point of contact for customer inquiries related to fulfillment operations, providing timely updates and resolving concerns.

Skills

Warehouse leadership

WMS experience

Inventory control

Customer service

Excel

Problem solving

Organizational skills

Communication

Education

High School Diploma or GED

Associate/Bachelor in Business, Supply Chain or Logistics (preferred)

Tools

MAPPS

WMS software

Job description

We Ship Express LLC in New Rochelle, NY is seeking an experienced Fulfillment Supervisor to oversee daily warehouse activities, supervise employees, coordinate workflow, maintain inventory accuracy, and serve as a key contact for customer fulfillment needs.

This hands-on role requires on-floor presence, strong organizational skills, and the ability to balance operational priorities with customer expectations while driving productivity, quality, and safety standards.