Hands-On Customer Service & Warehouse Manager

Famous Supply

Solon (OH)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Time Off

Paid Maternity and Paternity Leave

401K Employer Match

Bonus Opportunity

Career Growth Opportunities

Job summary

Famous Supply in Solon, OH seeks a Customer Service Manager to lead a team in order fulfillment, inventory control, and customer support. The role combines frontline service with warehouse duties in a working manager capacity. Expect to use ERP and RF scanners daily and coordinate with branch staff for efficient operations.

The position runs Monday through Friday, 6:30am–3:00pm, and emphasizes continuous improvement and product knowledge of HVAC and plumbing parts.

Qualifications

Customer service experience is required.
Warehouse experience is required.
Must be able to lift 50 lbs.
Must be able to stand for most of an 8-hour day.
Able to work in a fast-paced environment.

Responsibilities

Manage daily operations of the location and ensure timely orders.
Lead a team focused on order fulfillment, inventory management, and customer service.
Utilize ERP to manage inventory data, process orders, and generate reports.
Use RF scanners for order picking and inventory tracking.
Oversee training and performance of branch associates.
Provide excellent customer support and resolve issues promptly.
Develop product knowledge of HVAC and plumbing parts to improve service.