Customer Service Manager

Famous Supply; Solon (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Time Off

Paid Maternity and Paternity Leave

401K Employer Match

Bonus Opportunity

Career Growth Opportunities

Job summary

Famous Supply in Solon, OH seeks a Customer Service Manager to lead a team in order fulfillment, inventory control, and customer support. The role combines frontline service with warehouse duties in a working manager capacity. Expect to use ERP and RF scanners daily and coordinate with branch staff for efficient operations.

The position runs Monday through Friday, 6:30am–3:00pm, and emphasizes continuous improvement and product knowledge of HVAC and plumbing parts.

Qualifications

• Customer service experience is required.
• Warehouse experience is required.
• Must be able to lift 50 lbs.
• Must be able to stand for most of an 8-hour day.
• Able to work in a fast-paced environment.

Responsibilities

• Manage daily operations of the location and ensure timely orders.
• Lead a team focused on order fulfillment, inventory management, and customer service.
• Utilize ERP to manage inventory data, process orders, and generate reports.
• Use RF scanners for order picking and inventory tracking.
• Oversee training and performance of branch associates.
• Provide excellent customer support and resolve issues promptly.
• Develop product knowledge of HVAC and plumbing parts to improve service.

Skills

Customer Service Experience

Warehouse Experience

Ability to lift 50 lbs

Ability to stand on feet for majority

Fast-paced environment

Tools

ERP system

RF Scanners

Material handling equipment

Forklift experience

Job description

Famous Supply is looking for a Customer Service Manager at our Solon, OH location. This is a Monday-Friday position, 6:30am-3:00pm.

The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a “working manager” and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.

Primary Job Responsibilities

• Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped
• Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports
• Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking
• Use material handling equipment and/or ladders to pull customer parts orders
• Oversee the work of branch associates, ensuring they are properly trained
• Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers
• Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities
• Attention to detail to ensure warehouse tasks are done accurately

Required Experience and Skills

• Customer Service Experience
• Warehouse Experience
• Ability to lift 50 lbs
• Ability to stand on feet for majority of an 8 hour day
• Ability to work in a fast-paced environment

Preferred but not Required Experience and Skills

• Distribution and/or wholesale experience
• HVAC/ Plumbing/Building Products knowledge
• Forklift experience
• Experience using RF Scanners

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Leadership Development Program
• Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!.

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.