Hands-On Customer Experience & Warehouse Operations

The Staff Pad; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay & incentives

Profit sharing & SEP IRA

Medical, dental, and vision benefits

Growth & advancement culture

Job summary

The Staff Pad is seeking a Customer and Warehouse Operations Associate for its Nashville, TN location. This role blends customer service, sales support, and warehouse tasks to keep day-to-day branch operations running smoothly.

You’ll work closely with customers, sales, vendors, and internal teams, ensuring a seamless experience and efficient operations. Full-time schedule with opportunity for growth in a family-oriented environment.

Qualifications

• Experience in customer service, inventory, or ERP systems.
• Experience with Microsoft Office and CRM systems.
• Strong communication, organizational, multitasking and prioritizing skills.
• Attention to detail with a strong sense of urgency.

Responsibilities

• Assist customers in person and over the phone with orders, quotes, and inquiries.
• Manage returns, exchanges, and warranty claims.
• Prepare quotes and support the sales process through close.
• Maintain CRM/ERP records and follow-ups.
• Support vendor coordination and onboarding efforts.
• Identify inefficiencies and suggest improvements.
• Pick, pack, ship, receive, and stock inventory.
• Maintain a clean, safe showroom and warehouse.

Skills

Customer service

Communication

Organizational skills

Multitasking

Prioritizing

Attention to detail

Self-motivated

Dependable

Accountable

Physical stamina

Tools

Microsoft Office

CRM systems

ERP systems

Job description

The Staff Pad is seeking a Customer and Warehouse Operations Associate for its Nashville, TN location. This role blends customer service, sales support, and warehouse tasks to keep day-to-day branch operations running smoothly.

You’ll work closely with customers, sales, vendors, and internal teams, ensuring a seamless experience and efficient operations. Full-time schedule with opportunity for growth in a family-oriented environment.