Hands-On Automotive Service Sales Leader

hond; Marysville (WA); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k

Paid Time Off

Paid Holidays

Job summary

Honda of Marysville is seeking a Service Sales Manager to take ownership of the service lane, develop advisors, and deliver an outstanding customer experience. This is a hands-on leadership role in the service lane, focused on SELLING and achieving consistent results.

You will coach advisors, monitor KPIs, and use dealership technology to improve sales, gross profit per repair order, labor rate, and CSI. Compensation includes base pay, monthly commission on the service department Net Profit, and

Responsibilities

• Own the service lane. Oversee daily activity, coordinate advisor coverage, manage customer flow, and keep the team organized and responsive.
• Coach advisors and drive performance. Help each advisor achieve KPIs like sales, gross profit per repair order, hours per RO, labor rate, service conversions, and CSI.
• Champion the customer experience with clear explanations, timely updates, and a smooth delivery process to turn first-time guests into loyal customers.
• Make great processes happen consistently: multipoint inspections, write-ups at the vehicle, proper authorizations, and effective communication.
• Keep work moving by dispatching repairs when needed and balancing workloads with technician availability.

Job description

Honda of Marysville is seeking a Service Sales Manager to take ownership of the service lane, develop advisors, and deliver an outstanding customer experience. This is a hands-on leadership role in the service lane, focused on SELLING and achieving consistent results.

You will coach advisors, monitor KPIs, and use dealership technology to improve sales, gross profit per repair order, labor rate, and CSI. Compensation includes base pay, monthly commission on the service department Net Profit, and