Hampton Inn & Suites Worcester - Front Desk Agent

Aimbridge Hospitality; Worcester (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401(k)

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to deliver warm, welcoming experiences, handle smooth check-ins and reservations, and support guests throughout their stay.

The role emphasizes clear communication, quick thinking to resolve issues, and the ability to multitask at a busy front desk in a hospitality environment.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm guest service and memorable experiences.
• Communicate clearly with guests and team.
• Think quickly to resolve issues and turn around situations.
• Multitask reservations, check-ins/check-outs, and financial details.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Hampton Inn Clemson provides a welcoming, centrally located workplace close to Clemson University and local attractions such as Larry W. Abernathy Waterfront Park and Memorial Stadium. Team members support 90 guest rooms equipped with refrigerators, microwaves, and LCD TVs, along with complimentary toiletries and weekday newspapers. The hotel offers reliable service features such as free local calls, cable programming, and a staffed front desk. It's a comfortable, community-oriented environment ideal for staff who enjoy serving university visitors, business travelers, and families.