Hampton Inn & Suites Windsor - Front Desk Agent

Aimbridge Hospitality; Windsor (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Now offering Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Hampton Inn & Suites Windsor - Sonoma Wine Country in Windsor, CA is seeking a Front Desk Agent to deliver outstanding guest experiences from check-in to check-out.

You will manage reservations, assist guests with requests, and collaborate with the team to ensure smooth operations while maintaining accuracy in billing and records.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm, professional guest service and make guests feel at home.
• Communicate clearly with guests and team to keep operations smooth.
• Think quickly to resolve issues and turn hiccups into positive outcomes.
• Multitask reservations, check-ins/outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Hotel experience

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

We offer breathtaking views of the Pacific Coast and the superb amenities of the Hampton Inn & Suites Windsor - Sonoma Wine Country hotel in Windsor, CA. The natural beauty of this area of northern California creates a perfect backdrop for any visit. The hotel is surrounded by several restaurants and lots of things to do. Guests can use our Sonoma County hotel as a base to tour the hundreds of world-class and award-winning wineries in the area. Our hotel is surrounded by more than 25 restaurants, over 300 wineries and is minutes from downtown Windsor.