Hacienda Ford - Service Advisor

Hacienda Ford; Kingsville (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at an established automotive service provider, where your role is pivotal in delivering exceptional customer experiences. As a liaison between clients and technicians, you will be responsible for scheduling appointments, providing timely updates, and ensuring all service needs are met. This position offers a unique opportunity to thrive in a fast-paced environment while building brand loyalty through outstanding service. With comprehensive benefits and a supportive work culture, this is the perfect place for motivated individuals looking to make a difference in customer satisfaction.

Benefits

100% employer-paid medical, dental, and vision insurance

401(K) Plan with company match

100% employer-paid life insurance

1 week of paid vacation

3 paid sick days per service year

8 paid holidays per year

Employee discounts on vehicles and services

5-day workweek for sales and administration

Annual performance evaluations

Qualifications

• Must possess a valid driver's license and meet insurance requirements.
• Strong communication skills and professional demeanor are essential.

Responsibilities

• Schedule and manage service appointments for customers effectively.
• Provide exceptional customer service to enhance client satisfaction.
• Communicate updates and ensure documentation compliance.

Skills

Excellent communication

Professional appearance

Goal setting and achievement

Ability to thrive in fast-paced environments

Education

Valid Driver’s License

Job description

Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with an excellent service experience and understanding their needs.

Duties and Responsibilities:

• Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.
• Discuss schedule maintenance with cost and time estimates.
• Greeting clients on the service drive.
• Effective walk around of the customer's vehicle.
• Ensure that required documentation is complete and complies with regulations and standards.
• Product knowledge and safety.
• Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
• Update clients on the progress of the repair and its status accordingly.
• Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
• Maintain an excellent Customer Satisfaction Index (CSI).
• Perform other duties as assigned by the service manager.

Job Requirements:

• Valid Driver’s License
• Driving record that meets insurance requirements and company policy
• Must be able to pass background check and pre-employment drug screen

Qualifications and Skills:

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities

Hours:

The Service Department is open during the following hours:

Monday – Friday 7:00 AM – 6:00 PM

Saturday 7:00 AM – 4:00 PM

Benefits:

• Medical, Dental, & Vision Insurance: 100% employer-paid medical, dental, and vision insurance with various plan options to fit your needs.
• 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
• Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
• Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
• Sick leave 3 paid days per service year – 100% employer paid.
• Paid Holidays: 8 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.
• Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements:

• You are at least 18 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• If you do not meet all these requirements, your application will not be considered.

Thank you for your interest in this position.