Hacienda Ford - Customer Care Center Representative

Hacienda Ford; Alice (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the automotive sector is seeking a Guest Services Representative to enhance guest satisfaction and loyalty. In this dynamic role, you will be the first point of contact for guests, providing exceptional service across various communication channels. You will engage with guests, address their inquiries, and collaborate with different departments to ensure a seamless experience. This position offers a vibrant work environment where your contributions will significantly impact guest relations. If you are passionate about delivering outstanding service and building lasting relationships, this opportunity is perfect for you.

Benefits

100% employer-paid medical, dental, and vision insurance

401(K) Plan with company match

100% employer-paid life insurance

1 week of paid vacation

Sick leave - 3 paid days per service year

8 paid holidays per year

Employee discounts on vehicles, parts, and services

5-day workweek for sales and administration

90-day and annual performance evaluations

Qualifications

• Must be at least 18 years old and have a valid driver's license.
• Ability to pass a pre-employment drug screen and background check.

Responsibilities

• Provide exceptional service to guests via calls, chats, and emails.
• Schedule appointments and resolve customer concerns promptly.
• Build strong guest relationships through personalized engagement.

Skills

Professional appearance

Excellent communication capability

Goal setting and achievement

Ability to thrive in a fast-paced environment

Tools

CRM system

Job description

Description

You will be a vital point of contact for guests, providing exceptional service and support across various communication channels. Your primary responsibility will be to engage with guests, address inquiries, and build strong relationships to enhance guest satisfaction and loyalty. You will collaborate with different departments within the dealership to coordinate appointments, resolve customer concerns, and ensure a seamless guest experience.

Duties and Responsibilities:

1. Answer incoming calls promptly and professionally, providing exceptional guest service.
2. Engage with guests in a friendly and personalized manner, actively listening to their inquiries, concerns, and requests.
3. Utilize the dealership’s CRM system to accurately document guest interactions, appointments, and inquiries.
4. Schedule and coordinate appointments for sales departments, ensuring smooth appointment logistics.
5. Proactively make outbound calls to guests for various purposes, including appointment reminders, follow-ups, and promotions.
6. Assist with online chats and email inquiries, ensuring timely and accurate responses to guest queries.
7. Collaborate with other departments to promptly resolve guests' concerns or issues and ensure guest satisfaction.
8. Stay updated on product knowledge, dealership promotions, and industry trends to provide accurate information and make personalized recommendations.
9. Build and maintain strong guest relationships through personalized engagement and exceptional service.

Qualifications and Skills:

1. Professional appearance
2. Excellent communication capability
3. Ability to set and achieve targeted goals
4. Ability to thrive in a fast-paced environment with many priorities.

Benefits:

1. Medical, Dental, & Vision Insurance: 100% employer-paid medical, dental, and vision insurance with various plan options to fit your needs.
2. 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
3. Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
4. Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
5. Sick leave three paid days per service year – 100% employer paid.
6. Paid Holidays: 8 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.
7. Other Perks include a 5-day workweek for sales, parts, and administration positions, 90-day and annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

1. You are at least 18 years old.
2. You have a valid driver's license with an acceptable driving record.
3. You will pass a pre-employment drug screen.
4. You will undergo a background check.
5. You understand that the 401K company match has an annual maximum amount.
6. You understand that earned vacation time is based on the total time of continual employment.
7. If you do not meet all these requirements, your application will not be considered.