H&W Sr. Business Analyst

Fidelity Investments Inc.; Merrimack (NH); On-site; USD 110,000 - 140,000; Full time

Job summary

Fidelity Investments Inc. in New Hampshire is seeking a Sr. Health and Welfare Business Analyst to join a team focused on crafting business requirements for plan sponsors.

You will act as the requirements expert for client-advised projects and ensure systems function according to detailed business requirements. The role demands 5-7 years in Health and Welfare Enrollment and benefits administration, strong analytical and communication skills, and experience with data analysis and testing

Qualifications

• Bachelor’s degree or equivalent years of industry experience.
• 5-7 years of Business Analysis experience.
• 5-7 years of Health and Welfare Annual Enrollment and 5-7 years of benefits administration or outsourcing administration (H&W).
• Customer-obsessed with ability to balance customer service and sound business judgment.

Responsibilities

• Define and analyze complex client requirement changes for Annual Enrollment and ongoing projects.
• Perform complex data analysis and reporting for effective client decisions.
• Proactively identify problems with business requirements and recommend modifications to the functional solution.
• Define test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities.
• Validate and test to ensure results meet client and product requirements.
• Collaborate on development, execution, and transition of interim needs.
• Perform root cause analysis when issues arise before and after code migrations.
• Perform data/client validations and remediations for Annual Enrollment and ongoing projects.
• Craft training and reference materials for participant services.
• Participate in Procedure Improvement Initiatives.
• Assist with training, mentoring, and coaching new associates.
• Perform Quality Assurance Validation checks on Annual Enrollment and ongoing project work.

Skills

Business Analysis

Agile

Data analysis

Requirements gathering

Documentation

Data mining

Communication

Microsoft Office

Education

Bachelor's degree or equivalent years of industry experience

Tools

Record keeping systems

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

H&W Sr. Business Analyst

The Role

As a Sr. Business Analyst you will join a team of passionate Health and Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will serve as a requirements expert and are responsible for providing business analysis support for client advised projects to ensure that the systems are functioning according to the detailed business requirements. Your interactions with the team will model Fidelity leadership principles to sustain an innovative culture and build a positive environment for your team.

The Expertise and Skills You Bring

We’re looking for candidates with a Bachelor’s degree or equivalent years of industry experience, 5-7 years of Business Analysis experience, at least 5 years of direct experience within Health and Welfare Annual Enrollment and 5-7 years of benefits administration, outsourcing administration (H&W) or similar experience. Interested candidates should be customer obsessed; and demonstrate the ability to balance customer service and sound business judgment.

Eligible candidates would possess the following essential skills:

• Strong organizational, time management, facilitation, and prioritization skills
• The ability to critically analyze complex business requirements/product issues
• Proven understanding of Fidelity’s end-to-end business process life cycle, data process flows, and plan level provisions is desired
• In-depth understanding of core product mechanics, record keeping systems and regulatory environment
• Strong critical thinking skills
• Strong technical skills and an ability to apply them in an analytical process
• Demonstrates strong communication skills (written and verbal)
• Ability to develop, follow, and execute documented procedures
• Experience in Agile preferred, but not required
• Advanced skills in Microsoft Office applications

The Team

As a valued member of the Project Delivery Team, you would partner with the Client Delivery Portfolio Manager and Healthcare Program Managers to understand the goals and the work for each project milestone. You would contribute to the project through the execution of the responsibilities outlined below.

• Define and analyze complex client requirement changes for Annual Enrollment and Ongoing Projects
• Perform complex data analysis and reporting for effective client decisions
• Proactively identify problems with business requirements and recommend modifications to the functional solution which may impact the system design
• Defines test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities through test case set-up, data mining, data mocking, and test execution
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirementsCollaborates on the development, execution, and transition of interim needs
• Performs root cause analysis when issues arise before and after code migrations
• Performs data/client validations and remediations for Annual Enrollment and Ongoing Projects
• Crafts training and reference materials for participant services
• Participates in Procedure Improvement Initiatives
• Assist with training, mentoring, and coaching new associates
• Performs Quality Assurance Validation checks on Annual Enrollment and Ongoing Project work

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Business Analysis

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.