H&M Visual Keyholder - Silver Springs

H&M; Silver Spring (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

H&M in the United States seeks a Visual Keyholder to uphold visual standards and drive commercial excellence in-store. You will curate displays, guide styling, and share trends to help colleagues deliver an inspiring customer experience.

In this role, you will coach team members, collaborate with Store Management and the Area Visual Manager, and ensure consistency with brand guidelines while contributing to a cohesive omni-channel store environment.

Responsibilities

• Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
• Representing yourself and the H&M Brand positively during customer interactions (Direct)
• Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
• Launch and maintain the latest

Job description

As a Visual Keyholder, you contribute to an inspiring, elevated, & consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct)
• Representing yourself and the H&M Brand positively during customer interactions (Direct)
• Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
• Launch and maintain the latest