H&M Sales Advisor - Tanger Fort Worth

H&M; Fort Worth (TX); On-site; USD 14,774 - 21,042; Part time

Benefits offered by this job

Staff discount

H&M Incentive Program participation

Comprehensive health benefits

Career growth opportunities

Inclusive workplace environment

Job summary

A global fashion retailer is seeking a Sales Advisor in Fort Worth, TX. The role involves providing excellent customer service and helping clients navigate our products effectively. Ideal candidates should possess a passion for fashion and have experience in a dynamic retail environment. The position offers competitive hourly wages, benefits, and opportunities for career growth in a collaborative workplace.

Qualifications

• Motivated to give customers a great experience.
• Communicative, creative, curious, motivated, flexible and action-oriented.
• Enjoys working in a collaborative and dynamic environment.

Responsibilities

• Provide excellent customer service and guide customers in-store.
• Engage customers with personalized service and trendy products.
• Maintain a clean and tidy store environment.

Skills

Passion for fashion

Customer service experience

Sales experience

Communication skills

Ability to work in a team

Job description

Sales Advisor (H&M)

About the Role

As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store to actively sell our products and offer support and guidance. You will use your fashion and product knowledge to give customers the information they need for the best experience. In addition to sales, you will work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house. You will collaborate closely with the rest of your store team to deliver an outstanding customer experience.

Customer Sales & Profit

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available.
• Engage in conversations with customers to provide a personalised service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Promote and sell our products effectively.
• Actively promote the Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial and operational actions to reach sales targets with the store management team.

Fashion & Trend Awareness

• Keep up‑to‑date with fashion trends, styles, brands, products and competitors.
• Use product & fashion knowledge to share relevant information with customers.

Team & Development

• Retain and share service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines and legal requirements in the store.
• Give and receive feedback with colleagues to learn and develop together.
• Participate in relevant onboarding, introduction processes, training and courses for your role and future development.

Retail Operations / Visual & Commercial Execution

• Complete the full garment cycle from unpacking, refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice & processes.
• Maintain a clean and tidy sales floor and back‑of‑house, including stockrooms.
• Support garment presentation, execution and maintain attractive merchandise displays following visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Follow best practice for any in‑store OMNI services & tech services/tools.
• Support opening and closing of the store.
• Follow all health & safety guidelines and legal requirements applicable to the role.

Qualifications

• Passionate about fashion and the products we create in‑store.
• Motivated to give customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
• Enjoys working in a collaborative and dynamic environment.
• Has sales experience in a dynamic and collaborative setting that can be applied to this role.
• Experience with customer service in fashion, retail or other service‑related industries.

Benefits

• Staff discount applicable to all H&M Group brands.
• Participation in the H&M Incentive Program (HIP).
• Comprehensive benefits including health insurance, wellness and family support programs, a company‑match retirement plan, paid leave, paid time off and a community day.
• Opportunities for career growth and professional development.
• Inclusive workplace that encourages being yourself.
• Employee discount at H&M, Other Stories, COS, and more.

Additional Information

• Job Status: Hourly, Non‑Exempt
• EEOC Code: SLS
• Compensation: $13.00 per hour (Sales Associate Pay Rate)

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question. We do not sell the information captured in the questionnaire and we do not use any personal information to train AI models.

Diversity & Inclusion

H&M is a part of the H&M Group. We are determined to create and maintain inclusive, diverse and equitable workplaces. All diversity dimensions are considered in our recruitment process. We strive to have a fair and equal process and kindly ask you not to attach a cover letter in your application to avoid unintentional biases.