H&M Sales Advisor - King Street

H&M; Charleston (SC); In loco; USD 13.922 - 19.828; Part-time

Vantaggi offerti da questo lavoro

Health insurance

Wellness support

Employee discount

Retirement plan

Paid leave

Descrizione del lavoro

A global fashion retailer is seeking a Sales Advisor in Charleston, SC. In this role, you will welcome customers, offer excellent service, and utilize your fashion knowledge to enhance the shopping experience. The ideal candidate is passionate about fashion, has strong communication skills, and enjoys working in a collaborative environment. This position offers an hourly pay rate of $12.25.

Competenze

• Motivated by delivering a great customer experience.
• Enjoy working in a collaborative and dynamic environment.
• Experience in customer service in fashion or retail.

Mansioni

• Provide excellent customer service in the store.
• Engage with customers to enhance their shopping experience.
• Promote products and customer loyalty initiatives.

Conoscenze

Passion for fashion

Customer experience focus

Communication skills

Sales experience

Ability to work in a collaborative environment

Descrizione del lavoro

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About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming & guiding customers through the store and the omni experience where available, supporting direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories & products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management

Fashion & Trend Awareness

• Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use product & fashion knowledge to share relevant information to customers

Team & Development

• Share service, fashion and store operations knowledge with colleagues
• Follow procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with colleagues to learn, develop & support each other
• Participate in onboarding, introductions and trainings relevant for your role & future development

Retail Operations / Visual & Commercial Execution

• Complete garment cycle from unpacking and refill to steaming and garment care
• Operate fitting room and checkout areas according to best practices
• Contribute to a clean and tidy sales floor and back of house (stockrooms)
• Assist with garment presentation and attractive merchandise displays following visual & commercial guidelines
• Maintain stock levels with replenishment routines on the sales floor
• Follow in-store omni services & tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Assist with opening and closing of the store
• Follow all health & safety guidelines and legal requirements applicable to the role

Qualifications

• As a Sales Advisor, you should be passionate about fashion and what we create in-store
• Motivated by delivering a great customer experience
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic, collaborative environment applicable to your role
• Experience in customer service in fashion, retail or related industries

Why You’ll Love Working at H&M

• Diverse backgrounds are valued
• Values-driven organization guided by our seven values
• Access to Colleague Resource Groups for community and networking
• Inclusive company culture where you can be yourself
• Large global talent community with opportunities for growth
• Wellbeing benefits including health insurance, wellness and family support, retirement plan, paid leave and a community day
• Employee discount across H&M Group brands

Additional Information

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associates Pay Rate $12.25 per hour
• This job posting highlights core responsibilities and requirements; there may be additional duties as assigned
• H&M reserves the right to modify compensation and terms as needed

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact [e-mail]. We retain information in your applicant file for up to 3 years as described in our Applicant Privacy Notice.