H&M Sales Advisor - Columbus Circle NYC

H&M; New York (NY); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Health insurance

Paid time off

Employee discount

Job summary

A leading fashion retailer is seeking a Sales Advisor in New York, NY, to provide top-notch customer service and actively promote products. The ideal candidate loves fashion and has experience in a dynamic retail environment. Responsibilities include guiding customers, maintaining the sales floor, and supporting store operations. This hourly position offers competitive compensation and various benefits, including health insurance and employee discounts. Join a diverse team committed to providing an inclusive workplace.

Qualifications

• Passionate about fashion and the H&M brand.
• Sales experience in a dynamic retail setting.
• Experience in customer service within fashion or retail.

Responsibilities

• Provide excellent customer service and guide customers.
• Engage in sales conversations and promote products.
• Maintain a clean and tidy sales floor and stockroom.

Skills

Customer service

Sales

Fashion knowledge

Communication

Team collaboration

Job description

As a Sales Advisor, you will be responsible for providing excellent customer service, welcoming and guiding customers through the store, actively selling products, and supporting customers with guidance and product knowledge. You will also be involved in garment refill and care, presentation, and creating a clean and tidy sales floor and back‑of‑house, working closely with the store team to deliver an outstanding customer experience.

Responsibilities

• Provide excellent customer service, welcoming and guiding customers and supporting them with direct customer service.
• Engage in conversations with customers to provide an exceptional service experience.
• Guide customers through fashion trends, stories and products in all areas of the store.
• Promote and sell products effectively to customers.
• Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Keep up‑to‑date with fashion scene, trends and relevant influencers and share knowledge with customers.
• Maintain garment care, packing, steaming and presentation to meet visual and commercial guidelines.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms.
• Utilise in‑store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store).
• Support opening and closing of the store and follow H&S guidelines and legal requirements.

Qualifications

• Passionate about fashion and the H&M brand.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, flexible, decisive and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic retail setting that applies to the role.
• Experience in customer service within fashion, retail or related service industries.

Benefits

• Inclusive workplace that values diverse backgrounds.
• Access to Colleague Resource Groups for community and networking.
• Global talent community and unlimited career growth opportunities.
• Comprehensive benefits: health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off and community day.
• Employee discount at H&M, Other Stories and COS.

Job Status: Hourly, Non‑Exempt

Compensation: $18.00 per hour

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