Gym Team Lead

ComForCare Home Care (Raleigh, NC); Oxnard (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

ComForCare Home Care (Raleigh, NC) is seeking a committed Supervisor to assist in the oversight of gym operations in Oxnard, California. The role focuses on enhancing member experience and managing front desk tasks while ensuring adherence to company policies.

The ideal candidate will possess strong customer service and leadership skills, with a commitment to creating a positive atmosphere within the gym. Multiple benefits such as health insurance and opportunities for advancement are offered.

Qualifications

• Strong customer service skills essential for maintaining a positive experience.
• Effective communication and problem-solving abilities to assist members.
• Must demonstrate honesty and a strong work ethic.

Responsibilities

• Assist in training and developing staff.
• Oversee cleanliness and appearance of the gym.
• Handle front desk tasks to ensure smooth operations.
• Manage marketing efforts and team member communication.

Skills

Customer Service

Communication

Organizational Skills

Leadership Skills

Basic Computer Proficiency

Job description

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure staff provide great customer experience.
• Handle front desk tasks such as answering phone calls politely, taking information calls, processing member check‑ins, sign‑ups, cancellations, updating account information, and providing gym tours to potential members.
• Facilitate member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures and help maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Manage marketing efforts, ensuring team members are trained on current promotions.
• Order supplies, keep inventory, and track reports as needed.
• Communicate timely with team members and supervisors to increase productivity and prevent misunderstandings.
• Maintain a positive, customer‑focused environment through active listening, problem solving, diplomacy, and effective communication.

Essential Behavior Requirements

• Customer Service – communicate and interact with customers in a way that exceeds their wants and needs.
• Listening – actively listen, empathize with customers, and resolve problems collaboratively.
• Problem Solving – recognize, analyze, and propose solutions, seeking assistance when necessary.
• Diplomacy – demonstrate tact and skill in all interactions.
• Communication – maintain timely communication with team members and supervisors.

Minimum Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking for at least 75% of the shift.
• Talking in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 lb. for less than 30% of the time.

Benefits

• Bonus based on performance.
• Dental insurance.
• Employee discounts.
• Free food & snacks.
• Free uniforms.
• Opportunity for advancement.
• Paid time off.
• Training & development.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.

Reports to: Club Manager

Status: Full Time / Supervisor / Non‑Exempt