Team Lead

ComForCare Home Care (Raleigh, NC); Camarillo (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Employee Appreciation Program

Free membership for self and family member

Advancement Opportunities

Job summary

ComForCare Home Care (Raleigh, NC) is seeking a Team Lead to assist in overseeing gym operations, ensuring a positive member experience. The role involves training staff, managing customer service, and supporting the Club Manager. Ideal candidates will have strong leadership and communication skills, a solid work ethic, and a focus on member satisfaction.

The position offers various benefits including health insurance, paid time off, and advancement opportunities.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Be involved in front desk tasks including answering questions and helping with member services.
• Provide backup support to the Club Manager as needed.
• Ensure adherence to company policies and procedures.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership skills

Basic computer proficiency

Job description

Job Title

Team Lead

Reports To

Club Manager

Status

Full Time / Supervisor / Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring that all staff provide a great customer experience.
• Very involved in front desk related tasks:
  • Answer phone calls politely and help with questions or concerns.
  • Take information calls.
  • Assist with member check‑ins, sign‑ups, cancellations, and updates to member accounts.
  • Meet potential members and provide gym tours.
  • Assist in facilitating member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in overseeing cleanliness and appearance of the gym.
• Assist in managing marketing efforts, ensuring team members are aware of and trained on current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

Essential Behavior Requirements

• Customer Service: communicate and interact with customers in a way that exceeds their wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve problems.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan resolutions; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements.

Minimum Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

Benefits

• Competitive salary.
• Dental insurance.
• Employee discounts.
• Health insurance.
• Paid time off.
• Vision insurance.
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free membership for self and one family member or friend.
• Team Member Support Team.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.