Team Lead

Planet Fitness; Arvada (CO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Health insurance

Paid time off

Opportunity for advancement

Free Membership for self and one family member or friend

Job summary

Planet Fitness in Arvada, Colorado is seeking a Team Lead to assist in overseeing gym operations, ensuring a positive member experience. The successful candidate will train and develop staff, manage customer service inquiries, and support the Club Manager.

Qualifications include strong customer service and communication skills, along with a good work ethic and basic computer proficiency. The position offers a range of benefits including health insurance, performance-based bonuses, and opportunities for advancement.

Qualifications

• Honesty and good work ethic.
• Ability to stand and walk for 75% of the shift.
• Must be able to lift up to 50 lbs occasionally.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure a positive experience.
• Involved with front desk tasks and member check-ins.
• Manage marketing efforts and assist with inventory.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership skills

Basic computer proficiency

Job description

Job Title: Team Lead
Reports to: Club Manager
Status: Full Time/Supervisor/Non-Exempt
Shift: Saturdays + Sundays 9am-5pm / Monday-Wednesday 12pm-8pm

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Bonus based on performance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities