Gym Operations Leader | Growth, Training & KPIs

Crunch Fitness - Fit Fusion, LLC; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Paid time off

Profit sharing

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking a General Manager to oversee gym operations, drive member satisfaction, and ensure a financially successful facility in a welcoming environment. You will lead a team at the gym level, focusing on operations, sales, and staff training to deliver an exceptional fitness experience.

As a leader at the gym, you will recruit and develop managers, manage weekly schedules, monitor KPIs, and ensure policy compliance while maintaining a clean, well-equipped

Qualifications

• Minimum 2 years of fitness facility management experience.
• Experience supervising a team.
• Experience with business operations such as finance, administration, and labor management.
• CPR/AED certification.

Responsibilities

• Build strong teams by networking, sourcing, interviewing, and hiring managers and team members.
• Direct management of team, including setting weekly management schedules and assigning areas of responsibility to team members.
• Oversee and maintain training standards and coach and develop team members to drive sales performance.
• Consistent development and coaching of team members, including training in employment policies and practices.
• Conduct team meetings and set team goals.
• Expand and develop the business with a focus on sales and operations while energizing the team around daily, weekly, and monthly objectives.
• Ensure timely resolution to all member inquiries and issues.
• Monitor team performance to meet or exceed expected KPI standards.
• Maintain clean facility in accordance with Crunch brand standards.
• Manager employee payroll and scheduling ensuring the gym is adequately staffed at all times.

Skills

Facility management

Team supervision

Sales operations

Staff development

Customer service

Tools

Microsoft Office

Job description

Crunch Fitness - Fit Fusion, LLC is seeking a General Manager to oversee gym operations, drive member satisfaction, and ensure a financially successful facility in a welcoming environment. You will lead a team at the gym level, focusing on operations, sales, and staff training to deliver an exceptional fitness experience.

As a leader at the gym, you will recruit and develop managers, manage weekly schedules, monitor KPIs, and ensure policy compliance while maintaining a clean, well-equipped