Gym Operations Lead | Front Desk & Member Sales

CLUB4 Fitness; El Paso (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

CLUB4 Fitness in El Paso, TX seeks a Manager on Duty to help oversee gym operations, supervise staff, and ensure a welcoming member experience. The role requires coordinating front desk and trainers, handling tours, sign-ups, and member requests.

Hours include both weekdays and weekends with rotation of weekend shifts alongside CLUB Assistant General Managers; strong customer service and supervisory skills are essential.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification preferred.
• High school diploma/GED equivalen t required.
• Must be 18 years of age or older.

Responsibilities

• Assist GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.
• Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications.
• Assists in providing backup support to Club management when no AGMs or the GM is on site.
• Assists in scheduling and supervising staff.
• Assists in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones, check members into the system, new member sign-up, tours, and handling member requests.
• Oversee cleanliness and maintenance of facility.
• Assist in ordering of supplies using budget.
• Help in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for absent staff members.

Skills

Customer service

Supervisory

Microsoft Office

Communication

Problem solving

CPR certification

Education

High school diploma or GED

Job description

CLUB4 Fitness in El Paso, TX seeks a Manager on Duty to help oversee gym operations, supervise staff, and ensure a welcoming member experience. The role requires coordinating front desk and trainers, handling tours, sign-ups, and member requests.

Hours include both weekdays and weekends with rotation of weekend shifts alongside CLUB Assistant General Managers; strong customer service and supervisory skills are essential.