Gym Front Desk & Member Experience Specialist

Taymax; Riverside (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group is hiring a Member Services Representative at its Riverside, CA Planet Fitness club. You will greet members, prospective members and guests, perform front desk tasks, sign up new members, and keep the club clean and welcoming.

This role emphasizes customer service, teamwork and reliability. You’ll operate the check-in system, assist with member inquiries, and support the Club Manager to ensure an exceptional Judgement Free Zone experience.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Front desk

Phone etiquette

Computer skills

Teamwork

Punctuality

Education

High School diploma

Job description

Taymax Group is hiring a Member Services Representative at its Riverside, CA Planet Fitness club. You will greet members, prospective members and guests, perform front desk tasks, sign up new members, and keep the club clean and welcoming.

This role emphasizes customer service, teamwork and reliability. You’ll operate the check-in system, assist with member inquiries, and support the Club Manager to ensure an exceptional Judgement Free Zone experience.