GxP IT Support Specialist — Regulated Systems Expert

Rocket Pharma; Cranbury Township (NJ); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Bonuses

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid vacation and holidays

Global shutdown days

Job summary

Rocket Pharma is seeking a motivated Specialist, IT – GxP Technical Support to deliver frontline helpdesk support for GxP-regulated systems and critical IT environments. You will troubleshoot incidents, manage access, and document work under approved procedures to keep systems secure and compliant.

You will collaborate with QA, CSV, Infrastructure, and vendors to ensure audit readiness and ongoing regulatory compliance, while maintaining excellent service for end users.

Qualifications

• Bachelor's Degree preferred; equivalent education and experience will be considered.
• 1–3 years of IT systems support in a regulated environment (pharma/biotech/medical device).
• Experience with GxP-regulated applications, systems, equipment, or processes.
• Strong experience with Windows/macOS/M365 and enterprise endpoint tech.
• Knowledge of change, incident, deviation, and CAPA processes in regulated settings.
• Experience supporting laboratory or manufacturing systems is a plus.

Responsibilities

• Provide Tier 1+ support for GxP and non-GxP systems, endpoints, and access issues.
• Troubleshoot incidents affecting GxP-regulated applications and infrastructure.
• Manage incidents in ServiceNow with proper documentation and SLAs.
• Perform user provisioning/deprovisioning and access modifications per procedures.
• Support identity platforms including Okta, AD, and Entra ID (SSO/MFA).
• Assist onboarding/offboarding and maintain audit trails and approvals.
• Support Windows, macOS, M365, and endpoint management in regulated environments.
• Escalate incidents to QA, CSV, Infrastructure, Security, System Owners or vendors as needed.
• Maintain IT asset inventories and lifecycle documentation.
• Create/update SOPs and knowledge base articles; support audits with required records.

Skills

GxP IT support

Windows 10/11

macOS

SSO & MFA

Okta / AD / Entra ID

ServiceNow & incident mgmt

Education

Bachelor's Degree in IT/CS/Engineering or Life Sciences

Tools

Okta

Active Directory

Microsoft Entra ID

ServiceNow

Job description

Rocket Pharma is seeking a motivated Specialist, IT – GxP Technical Support to deliver frontline helpdesk support for GxP-regulated systems and critical IT environments. You will troubleshoot incidents, manage access, and document work under approved procedures to keep systems secure and compliant.

You will collaborate with QA, CSV, Infrastructure, and vendors to ensure audit readiness and ongoing regulatory compliance, while maintaining excellent service for end users.