GxP IT Support Specialist – Regulated Systems

Rocket Pharmaceuticals

Cranbury Township (NJ)

On-site

USD 54,000 - 72,000

Full time

14 days+

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Benefits offered by this job

Equity participation

401(k) matching

Health benefits

Bonuses

Job summary

Rocket Pharma is seeking a detail-oriented Specialist, IT – GxP Technical Support to provide first level helpdesk support for GxP-regulated systems. You will troubleshoot incidents, manage requests in ServiceNow, and support identity platforms including Okta and AD in a regulated environment.

The role collaborates with QA, CSV, Infrastructure and System Owners to ensure secure, compliant operations and accurate documentation. Candidates should have 1–3 years IT experience in regulated settings.

Qualifications

Bachelor's degree or equivalent in IT or related field; 1–3 years in regulated IT.
Experience supporting GxP-regulated applications and systems.
Experience with Windows 10/11, macOS, Microsoft 365, and enterprise endpoint tech.
Experience with user lifecycle management, SSO, MFA, and identity platforms like Okta, AD, Entra ID.
Understanding of change, incident, deviation, and CAPA in regulated environments.
Strong communication and documentation; able to interact with technical and non-technical users.
Ability to manage multiple priorities with accuracy and compliance.
Ownership of tickets through resolution.

Responsibilities

Provide Tier 1+ support for GxP and non-GxP systems, endpoint devices, business applications, and user access issues.
Troubleshoot and resolve incidents affecting GxP-regulated applications, laboratory systems, quality systems, manufacturing systems, and supporting infrastructure.
Manage incidents and service requests through ServiceNow, ensuring accurate documentation, classification, prioritization, escalation, and closure in accordance with SLAs and GxP procedures.
Perform user provisioning, deprovisioning, and access modifications for GxP systems in accordance with approved access management procedures and segregation of duties expectations.
Support Identity and Access Management platforms including Okta, Active Directory, and Microsoft Entra ID, including SSO and MFA troubleshooting.
Assist with onboarding, offboarding, and role changes while ensuring appropriate approvals and audit trail documentation are maintained.
Support Windows, macOS, mobile devices, Microsoft 365, and endpoint management platforms within regulated and non-regulated environments.
Escalate GxP incidents to QA, CSV, Infrastructure, Security, System Owners, or vendors as required based on severity, risk, and potential regulatory impact.
Maintain accurate IT asset inventory records and lifecycle documentation for regulated systems and endpoints.
Create, update, and maintain SOPs, work instructions, knowledge base articles, and controlled support documentation.
Support internal and external audits by providing documentation, evidence, ticket history, and system support records as required.