Guidewire BA

Vaco; Dayton (OH); Remote; USD 90,000 - 130,000; Full time

Job summary

Vaco is seeking a Guidewire Business Analyst with BillingCenter and ClaimCenter experience for a direct hire, REMOTE role in the Eastern Time Zone. The role focuses on Guidewire ClaimCenter and BillingCenter with secondary PolicyCenter support, partnering with stakeholders to deliver scalable, compliant solutions across claims and billing lifecycles.

The BA will translate requirements into user stories, support FNOL and claims workflows, billing plans, and data mappings, and work within Agile

Qualifications

• 5+ years of Business Analyst experience within Property & Casualty insurance.
• 3+ years of Guidewire experience, with a strong focus on ClaimCenter and BillingCenter.
• Experience in Agile delivery environments and using Jira/Confluence/Azure DevOps.
• Strong communication and facilitation skills across business and technical teams.
• Must be located in the Eastern Time Zone and authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Gather, analyze, and document requirements across Claims, Billing, and Underwriting.
• Translate requirements into user stories, workflows, and acceptance criteria.
• Support Guidewire ClaimCenter processes including FNOL, claims lifecycle, payments, reserves, and reporting.
• Support Guidewire BillingCenter workflows including billing plans, invoicing, payments, collections, and reconciliation.
• Conduct gap analyses between legacy processes and Guidewire capabilities and define solutions.
• Provide support for PolicyCenter initiatives including policy issuance, endorsements, renewals, and servicing.
• Support integrations and data mapping between Guidewire and external platforms.
• Collaborate with developers, QA, and product owners through the Agile lifecycle.
• Participate in backlog grooming, sprint planning, reviews, UAT, and defect triage.

Skills

Guidewire

ClaimCenter

BillingCenter

Business Analysis

Agile

Scrum

Documentation

User stories

Epics

Requirements

Insurance

Tools

JIRA

Confluence

Azure DevOps

Job description

Vaco is hiring a Guidewire Business Analyst with both BillingCenter and ClaimCenter experience for a direct hire, REMOTE role located in the EST time zone.

This role will focus primarily on Guidewire ClaimCenter and BillingCenter, with secondary support for PolicyCenter initiatives.

The Business Analyst will partner with business stakeholders, IT teams, and vendor partners to deliver scalable and compliant solutions across the claims and billing lifecycle.

Key Responsibilities

• Gather, analyze, and document business and functional requirements across Claims, Billing, and Underwriting.
• Translate business requirements into detailed user stories, workflows, and acceptance criteria.
• Support Guidewire ClaimCenter processes including FNOL, claims lifecycle management, payments, reserves, correspondence, and regulatory reporting.
• Support Guidewire BillingCenter workflows including billing plans, invoicing, payments, collections, commissions, and financial reconciliation.
• Conduct gap analysis between legacy processes and Guidewire capabilities and help define solution approaches.
• Provide secondary support for PolicyCenter initiatives including policy issuance, endorsements, renewals, cancellations, and servicing.
• Support integrations and data mapping between Guidewire and external platforms, including FMCSA data, telematics providers, fleet safety/driver risk systems, and document management platforms.
• Partner with developers, architects, QA, and product owners throughout the Agile delivery lifecycle.
• Participate in backlog grooming, sprint planning, reviews, UAT, and defect triage.

Required Qualifications

• 5+ years of Business Analyst experience within Property & Casualty insurance.
• 3+ years of Guidewire experience, with a strong focus on ClaimCenter and BillingCenter.
• Strong understanding of claims handling and billing operations.
• Experience within commercial auto/trucking insurance and knowledge of its regulatory environment.
• Experience translating complex business processes into functional requirements and user stories.
• Experience working within Agile delivery environments.
• Experience with JIRA, Confluence, or Azure DevOps.
• Strong communication and facilitation skills across business and technical teams.
• Must be located in the Eastern Time Zone.
• Must be authorized to work in the U.S. without current or future visa sponsorship or visa transfer. This position does not offer sponsorship or transfer.

Preferred Qualifications

• Guidewire ClaimCenter or BillingCenter certification.
• Experience with Guidewire integrations, data migration, and configuration.
• Familiarity with FMCSA, VIN lookup services, telematics platforms, fleet safety systems, and other third-party trucking data sources.
• Experience supporting digital initiatives such as portals, automation, and self-service capabilities.
• Employment Type: Direct Hire
• Location: 100% Remote
• Time Zone: Eastern Time Zone
• Primary Platforms: Guidewire ClaimCenter & BillingCenter
• Secondary Platform: Guidewire PolicyCenter

Desired Skills and Experience

Guidewire, ClaimCenter, BillingCenter, Business Analysis, Business Analyst, Agile, Scrum, documentation, user stories, epics, Requirements, Requirements Analysis, Requirements gathering, elicitation, Insurance

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail] .

workplace discrimination is illegal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).