Gallery Host

RH; Palo Alto (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

RH in Palo Alto seeks a Gallery Host to deliver world-class service to guests while safeguarding our gallery environment and equipment.

You will greet guests, guide them through services, answer questions about RH Interiors, and coordinate with Associates to ensure a seamless experience.

This role requires energy, reliability, and flexibility to work a dynamic schedule including weekends.

Qualifications

• Required 2+ years of related experience in guest-facing roles.
• Willingness to learn new and exciting things.
• Energetic, accountable and team oriented.
• Reliable, dependable and responsible.
• Ability to multitask in a fast-paced environment.
• Willingness to work weekends and holidays.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Enthusiastically engage RH clients as they enter the Gallery, delivering world-class service.
• Answer guest questions about RH Interior Design Services and connect them with the appropriate Associate to further the customer experience.
• Provide friendly yet discreet and unobtrusive service in greeting, wayfinding, check-in for RH Interior Design and restaurant waitlist.
• Assist with daily setup and breakdown of the Gallery host station and monitor Gallery areas to ensure they are kept clean, safe and code compliant.
• Assist with onsite and offsite events as needed.
• Provide feedback on guest comments or escalations to leadership team.

Skills

Guest service

Communication

Multitasking

Teamwork

Flexible schedule

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Gallery Host to join our team in providing world-class service to guests while taking great care of our equipment and facilities.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Enthusiastically engage RH clients as they enter the Gallery, eagerly delivering world-class service
• Answer guest questions about RH Interior Design Services and connect them with the appropriate Associate to further the customer experience
• Provide friendly yet discreet and unobtrusive service in the following areas: greeting, wayfinding, check-in for RH Interior Design and restaurant waitlist, coat and umbrella check, occasional concierge service and valet validation
• Assist with daily setup and breakdown of the Gallery host station and monitor Gallery areas to ensure they are kept clean, safe and code compliant
• Assist with onsite and offsite events as needed
• Provide feedback on guest comments or escalations to leadership team

OUR REQUIREMENTS

• 2+ years of related experience
• Willingness to learn new and exciting things
• Energetic, accountable and team oriented
• Reliable, dependable and responsible
• Ability to multitask in a fast paced environment with a positive attitude
• Willingness to work a flexible schedule, including weekends and holidays

OUR PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds
• Must be able to work standing and walking for extended periods of time