Guest Transportation Operations Manager

Potawatomi Hotel & Casino; Milwaukee (WI); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Potawatomi Hotel & Casino in Milwaukee seeks a Transportation Manager with a passion for guest service and strong organizational skills to lead the Valet/Transportation team. You will oversee daily operations, budget, scheduling, and staff development while ensuring compliant and smooth guest transit.

The role requires DOT knowledge, a clean driving record, and the ability to manage multiple shifts in a high-energy setting; a degree is preferred but not required for all candidates.

Formación

• High school diploma or equivalent and 5 years in Valet/Transportation; degree preferred.
• 3+ years of management or supervisory experience required.
• Knowledge of DOT rules and regulations preferred.
• Valid state driver's license without probation; DOT physical & Federal Medical Card.
• Clean driving record: limited violations in past 5–7 years.
• Ability to operate vehicles without CDL; manual/automatic transmission.
• Proficiency with MICROS and Microsoft Office suite.

Responsabilidades

• Manage day-to-day operation and administration of Valet/Transportation.
• Interview, hire, train, schedule, motivate staff; evaluate performance.
• Ensure smooth operations; maintain routes and vehicle maintenance.
• Develop departmental budget and explain variances.
• Learn and use CVPS and MICROS systems.
• Provide excellent customer service and resolve guest issues.
• Adhere to DOT rules and regulations; maintain vehicle history records.
• Coordinate with other departments for consistency in the venue.
• Promote teamwork; maintain safety and sanitation; assist as needed.
• Report motor vehicle violations within 24 hours when driving.
• Follow internal controls and company policies; perform other duties.

Conocimientos

Leadership

Customer service

Communication

Problem solving

Educación

High School diploma or equivalent

Bachelor's degree in Management or related field (preferred)

Herramientas

MICROS systems

Microsoft Word

Outlook

Excel

PowerPoint

Descripción del empleo

Potawatomi Hotel & Casino in Milwaukee seeks a Transportation Manager with a passion for guest service and strong organizational skills to lead the Valet/Transportation team. You will oversee daily operations, budget, scheduling, and staff development while ensuring compliant and smooth guest transit.

The role requires DOT knowledge, a clean driving record, and the ability to manage multiple shifts in a high-energy setting; a degree is preferred but not required for all candidates.