Transportation Manager

Potawatomi Hotel & Casino; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Potawatomi Hotel & Casino in Milwaukee seeks a Transportation Manager with a passion for guest service and strong organizational skills to lead the Valet/Transportation team. You will oversee daily operations, budget, scheduling, and staff development while ensuring compliant and smooth guest transit.

The role requires DOT knowledge, a clean driving record, and the ability to manage multiple shifts in a high-energy setting; a degree is preferred but not required for all candidates.

Qualifications

• High school diploma or equivalent and 5 years in Valet/Transportation; degree preferred.
• 3+ years of management or supervisory experience required.
• Knowledge of DOT rules and regulations preferred.
• Valid state driver's license without probation; DOT physical & Federal Medical Card.
• Clean driving record: limited violations in past 5–7 years.
• Ability to operate vehicles without CDL; manual/automatic transmission.
• Proficiency with MICROS and Microsoft Office suite.

Responsibilities

• Manage day-to-day operation and administration of Valet/Transportation.
• Interview, hire, train, schedule, motivate staff; evaluate performance.
• Ensure smooth operations; maintain routes and vehicle maintenance.
• Develop departmental budget and explain variances.
• Learn and use CVPS and MICROS systems.
• Provide excellent customer service and resolve guest issues.
• Adhere to DOT rules and regulations; maintain vehicle history records.
• Coordinate with other departments for consistency in the venue.
• Promote teamwork; maintain safety and sanitation; assist as needed.
• Report motor vehicle violations within 24 hours when driving.
• Follow internal controls and company policies; perform other duties.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Bachelor's degree in Management or related field (preferred)

Tools

MICROS systems

Microsoft Word

Outlook

Excel

PowerPoint

Job description

Pay based on experience | Requires flexibility to work various shifts

In this fast-paced, high-energy environment where great guest service is essential, how do we ensure our transportation services and operations are smooth and efficient? As a Transportation Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

• - *Manage all aspects of the day-to-day operation and administration of the Valet/Transportation department including establishing operational standards for the team members, evaluating, adjusting, and improving the operation to best meet business needs.
• - *Carry out management responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include but not limited to interview, hire and train team members; schedule and motivate team members; plan, assign and direct work; appraise performance; reward team members; address complaints and resolve problems.
• - *Ensure smooth and efficient transportation operations, to include but not limited to, maintain shuttle, courtesy and limousine routes and vehicles, ensure guests are properly greeted and assisted and ensure proper maintenance of keys and vehicles.
• - *Build and develop departmental budget and manage within accepted budget parameters; assist in explanation of budget variances.
• - *Learn and utilize the Computerized Valet Parking System (CVPS) and MICROS registers system.
• - *Provide excellent customer service in all situations. Solve difficult guest situations with resolve.
• - *Adhere to all DOT rules and regulations.
• - Maintain all vehicle maintenance history files.
• - Schedule and dispatch all commercial motor vehicles.
• - Establish a congenial and professional relationship with other departments to ensure consistency in the venue
• - Promote and participate in a strong team effort and assist other team members, as needed.
• - Maintain a safe, sanitary and organized work environment.
• - Report any motor vehicle violations to Management within twenty four (24) hours of the incident, if assigned driving responsibility.
• - Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
• - Perform other duties as assigned.

Job Qualifications

• - A high school diploma or equivalent and 5 years of Valet or Transportation or related experience are required. Bachelors Degree in Management or equivalent degree, preferred.
• - Three years of management or supervisory experience required.
• - Prior knowledge of DOT rules and regulations, preferred.
• - Ability to hold and maintain a valid state issued non probationary drivers license including:
• - Successfully pass a DOT physical and maintain a Federal Medical Card.
• - Two (2) or fewer chargeable or preventable motor vehicle accidents within the past five (5) years.
• - Three (3) or fewer violations of motor vehicle law within the past five (5) years.
• - No convictions of an offense involving the operation of a motor vehicle while impaired by alcohol or controlled substances within the past seven (7) years.
• - No convictions of any careless or reckless driving of a motor vehicle offense within the past five (5) years.
• - Ability to maintain a good driving record during the course of employment.
• - Ability to drive any size and weight truck that does not require CDL license, both automatic and manual transmission.
• - Complete in house Responsible Beverage program within three (3) months of hire.
• - Office skills, ability to use standard office equipment and computer proficiency in Microsoft Word, Outlook, Excel, Internet and Power Point; prior MICROS systems knowledge preferred.
• - Ability to communicate effectively before groups of guests or team members of organization.
• - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• - Ability to maintain organization, meet deadlines, possesses integrity and discretion in handling confidential information.
• - Ability to read and interpret documents to include but not limited to plan documents and contracts, operating instructions and procedure manuals.
• - Ability to write routine reports and correspondence.
• - Ability to solve practical problems and deal with stress effectively.
• - Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• - Ability to work irregular hours and extended shifts including late nights, early mornings, weekends and holidays.
• - While performing the duties of this job the team member is regularly required to walk and stand for extended periods. The team member is frequently required to talk and hear; to sit, use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms; climb or balance, stoop, kneel, crouch and crawl. The team member must be able to operate a personal computer. The team member may occasionally be required to lift and/or move up to twenty five (25) pounds and up to fifty (50) pounds with assistance.
• - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Working Conditions

The noise level in the work environment is usually moderate to loud. When on the casino floor the noise levels increase and it is not smoke free. Required to work outside in all weather conditions including extreme heat and cold.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.