Beverage Server

Viejas Casino & Resort; Alpine (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Viejas Casino & Resort is seeking a Beverage Server to deliver drinks and food on the casino floor, stock supplies, and maintain clean service areas. You will use handheld devices and POS to process orders, push beverage carts, and ensure accurate cash handling with guests in a fast-paced environment.

Requirements include a high school diploma, Food Handlers' Certificate, and California RBS training; 21+ yrs old; bilingual Spanish preferred.

Qualifications

• High school diploma or GED is required.
• Food Handlers' Certificate required.
• RASS or TIPS Certification within 30 days of employment.
• California Responsible Beverage Service Training required upon hire.
• Must be 21 years of age or older.
• Bilingual in Spanish preferred but not required.
• Ability to work flexible shifts including evenings, weekends and holidays.

Responsibilities

• Deliver beverages and food to guests on the casino floor.
• Stock supplies, ice, and packaged foods.
• Clear dishes, cups, utensils, and maintain clean areas.
• Operate handheld devices to place orders and monitor ticket requests.
• Use POS tickets to prepare drink orders to specifications.
• Push beverage carts and serve beverages and snacks as needed.
• Maintain knowledge of menu items and alcohol brands.
• Follow health and safety regulations and company policies.
• Attend mandatory meetings and perform related duties as assigned.

Skills

Customer service

Cash handling

Multitasking

Bilingual Spanish

Communication skills

Education

High school diploma or GED

Vocational training preferred

Tools

POS systems

Handheld devices

Job description

Job Summary

The Beverage Server is responsible for delivering food and both alcoholic and nonalcoholic beverages to guests on the casino floor; stocking F&B supplies, ice, and packaged food products; clearing dirty dishes, cups, and utensils; wiping down areas on the casino floor; and may push a beverage cart to serve drinks and snacks.

Job Description

• Maintains a constant presence throughout assigned areas and proactively approaches and offers friendly, timely, and professional food and beverage services to guests.
• Maintains in-depth knowledge of food menu and drinks on the floor, including common allergies, food/drink terminology, and is able to articulate in-depth information on type of food and drink flavors and ingredients.
• Maintains complete knowledge of liquor brands, beers, and non-alcoholic selections available on the casino floor.
• Uses handheld electronic devices too accurately and timely place food/drink orders on the casino floor, and monitor service ticket requests and times.
• Uses point-of-sale (POS) tickets to prepare non-alcoholic drink orders to specifications.
• Pushes beverage carts through assigned area of casino floor and serves beverages and snacks to guests as needed.
• Responsible for heavy stocking of coffee, cups, paper products, utensils, packaged food products and ice.
• Clears dirty dishes, cups, utensils, place mats, paper cups and glass wares off the casino floor and food carts. Separates all dishware, flatware and glassware in the correct bins.
• May be required to perform deep cleaning duties in the server station.
• Maintains and practices safe work habits at all times to avoid injury to self and others, including service area (floor, flat surfaces, and warm bins) and the safe operation of all relevant equipment and machinery.
• Effectively communicates and works closely with Casino Service Representatives and Food and Beverage team members in order to deliver prompt and excellent service.
• Maintains knowledge of and effectively promotes company services.
• Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.
• Ensures all health regulations are maintained to prevent food borne illnesses.
• Attends all mandatory meetings as directed.
• Performs all related and compatible duties as assigned.
• Does not provide supervision to others.
• High school diploma or general education degree required.
• Vocational training or the equivalent preferred.
• Food Handlers' Certificate required.
• RASS or TIPS Certification of alcohol awareness program must be obtained within 30 days of employment and maintain current certification.
• California Responsible Beverage Service Training and Certification required upon hire.
• Must be 21 years of age or older.
• 0 to 2 year of experience and/or training.
• Bilingual in Spanish preferred but not required.
• Excellent written, verbal and interpersonal communication skills.
• Strong guest service skills and attention to detail.
• Demonstrated proficiency in cash handling.
• Ability to deal with diverse personalities.
• Ability to work in a fast paced, high activity environment.
• Ability to multitask, self-starter, punctual and able to adjust to change.
• Must be flexible to work different shifts, evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.